TEKsystems is currently hiring a Collections Quality Control Specialist to start with a reputable finanical institution in Pensacola, FL!

Job Description:

• To serve as an internal consultant providing quality control and support for Collections Counselors, Supervisors, and Management.

• Monitor, document, and evaluate member interactions across multiple media to determine service quality (e.g., completeness, accuracy, compliance, etc.).

• Analyze monitoring results and member journeys to deliver insights that streamline processes, improve operational efficiency, and enhance the member experience.

• To provide broad organizational support and respond to inquiries and requests from internal customers within the Collections division.

Daily Responsibilities:

• Monitor Collectors Calls: Reviewing recorded calls to ensure they are following all regulations and compliance items.

• Expectations: 3-5 calls per hour to review roughly

• Admin Support: Assist teams with general questions, monitor emails, team meetings etc.

Qualifications:

• Experience in work which displays increasing levels of responsibility and/or authority

• Experience in work as a facilitator, trainer, development coach and/or internal consultant

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

Location: Pensacola, FL/ 2 days per week onsite/ Thursday is a fixed day onsite, the other is your choice

Schedule: Monday – Friday, 8:00am – 4:30pm

If interested, please apply here with your updated resume!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.