CHILD SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004051

Date: Nov 13, 2024

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 841267

Agency: Department of Revenue

Working Title: CHILD SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004051

Pay Plan: Career Service

Position Number: 73004051

Salary: $37,759.92 - $43,904.16 / annually

Posting Closing Date: 11/19/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Florida Department of Revenue

Child Support Program

Child Support Program Case Processing Analyst (Revenue Specialist II)

Pensacola

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .

JOB SUMMARY:

This position performs customer support and attends Court for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests

• Coordinating with internal and external partners

• Researching and resolving case issues

• Gathering information and analyzing case data to determine next steps

• Assisting customers

• Preparing for and attending Court

• Interacting with legal services providers, other states, employers, and other business partners

• Making decisions based on case information and provided documentation

  MINIMUM REQUIREMENTS:

• Experience processing information using a computer system

• Experience conducting research and analyzing information to make decisions. *

• Experience communicating with others to gather information. *

  SUBSTITUTIONS:

• *Relevant education may substitute on a year for year basis of the required experience

  PREFERENCES:

• Experience with negotiation techniques in a business setting

  SPECIAL NOTES:

• Standard workday of 8am – 5pm, Monday through Friday

• This position may require routine travel for court attendance.

  SALARY: $37,759.92 - $43,904.16

  BENEFITS:

  Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

  ADDITIONAL INFORMATION YOU NEED TO KNOW

  CONTACT INFORMATION: Shalonda Brinson, (386) 401-7319,Shalonda.brinson@floridarevenue.com

  SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.

  SKILLS VERIFICATION OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

  CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

  (Additional positions filled from this ad may not be eligible for aCompetitive Area Differential (CAD) (https://www.dms.myflorida.com/content/download/60646/259868/NEB_2018_Working_Copy_CAD_MIN__MAX_BY_COUNTY_(2).xls) pay additive.)

  CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

  REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

PENSACOLA, FL, US, 32504 PENSACOLA, FL, US, 32503 PENSACOLA, FL, US, 32534 PENSACOLA, FL, US, 32507 PENSACOLA, FL, US, 32506 PENSACOLA, FL, US, 32514 PENSACOLA, FL, US, 32502 PENSACOLA, FL, US, 32526 PENSACOLA, FL, US, 32508 FL, US, 32591 PENSACOLA, FL, US, 32501 PENSACOLA, FL, US, 32505 PENSACOLA, FL, US, 32512

Nearest Major Market:Pensacola