Clerical Assistant 2

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Clerical Assistant 2

Salary

$34,621.00 - $50,915.00 Annually

Location

Lebanon County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2024-87718-00102

Department

Department of Health

Division

HL Southcentral Dstr

Opening Date

06/28/2024

Closing Date

7/11/2024 11:59 PM Eastern

Job Code

00102

Position Number

00100554

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

0007154

Worksite Address

9 N. 9th St.

City

Lebanon, Pennsylvania

Zip Code

17046

Contact Name

Molly Dannenberg

Contact Email

mdannenber@pa.gov

Bureau / Division

Department of Health - Bureau of Community Health Systems - Southcentral District Office

• Description

• Benefits

• Questions

THE POSITION

This position, in the Bureau of Community Health Systems, supports the organization’s mission of providing infrastructure for the implementation of core public health functions in a high quality, effective and responsive manner. The Clerical Assistant 2 will field all customer calls and provide clerical support to the District Office in Lebanon County and the State Health Centers.

If this sounds interesting to you, apply today to join our team!

DESCRIPTION OF WORK

In this position, you will answer calls using BCHS and DOH policies and procedures and knowledge of agency, local government, community, and commonwealth programs to provide information and referral on DOH programs to the general public. You will also log calls to the Health Database to provide measures on health program activities. In addition, you will refer calls to other agencies as appropriate, as well as provide appropriate referrals to community resources to meet the identified needs of the client.

The Clerical Assistant 2 will provide clerical support to professional staff who develop, coordinate, and provide educational programs to increase community and professional awareness and knowledge of public health issues (e.g., support for health fairs, clinics, and disease/animal bite investigations). This position will provide clerical support for clinics and assigned clinical services using DOH procedures to ensure a customer-oriented clinic is communicated, run, and documented to program staff as required. Additionally, the Clerical Assistant 2 will provide clerical coverage to State Health Centers as assigned to ensure adequate clerical coverage.

Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00100554)

Work Schedule and Additional Information:

• Full-time employment.

• Work hours are 8:00am to 4:00pm, Monday - Friday, with a 30-minute lunch.

• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $34,621.00 (before taxes).

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (commonwealth title); or

• Graduation from high school; or

• An equivalent combination of experience and training.

  Other Requirement:

• You must be able to perform essential job functions.

  Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• You must pass a background investigation.

  How to Apply:

• Resumes, cover letters, and similar documents will notbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

  Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

  Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

  If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

  The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/testonce for this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

• Yes

  02

  WORK BEHAVIOR 1

Sorts, files, and retrieves confidential and non-confidential documents and information.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.

• B. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.

• C. I have NO experience related to this work behavior.

  03

  In the text box below, please describe your experience as it relates to the level of performance you claimed above. Please make sure your response addresses the four items listed below.

• The name(s) of the employer(s) where you gained this experience

• The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)

• The actual duties you performed

• Your level of responsibility

  04

  WORK BEHAVIOR 2

Enters confidential and non-confidential information into the computer.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience entering information into a computer, verifying the accuracy of the information, and formatting it according to established standards.

• B. I have experience entering information into a computer and formatting it according to established standards. I was NOT responsible for verifying the accuracy of the information.

• C. I have experience entering information into a computer using previously formatted documents or templates.

• D. I have NO experience related to this work behavior.

  05

  In the text box below, please describe your experience as it relates to the level of performance you claimed above. Please make sure your response addresses the three items listed below.

• The name(s) of the employer(s) where you gained this experience

• The type(s) of data you entered into the computer

• The actual duties you performed

• Your level of responsibility

  06

  WORK BEHAVIOR 3

Answers phone calls and emails to provide assistance or information regarding inquiries. Forwards complicated inquiries and complaints to other staff for follow-up.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience answering phone calls or emails from external contacts, providing assistance or information on inquiries, and forwarding complicated inquiries or complaints to other staff for follow-up.

• B. I have experience answering phone calls or emails from other internal staff members or occasionally from external contacts; however, answering phone calls from external contacts was not a routine function of my job.

• C. I have NO experience related to this work behavior.

  07

  In the text box below, please describe your experience as it relates to the level of performance you claimed above. Please make sure your response addresses the four items listed below.

• The name(s) of the employer(s) where you gained this experience

• How often you answered calls and from whom

• The actual duties you performed

• Your level of responsibility

  08

  WORK BEHAVIOR 4

Operates office equipment and software.

Instructions

From the list below, please select all of the office equipment and/or software you have experience in operating.

• Computer

• Printer

• Copy Machine

• Fax Machine

• Scanner

• Word Processing Software

• Spreadsheet Software

• Database Software

• None of the Above

  09

  In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If you indicated you have no work experience operating any of the equipment, type N/A in the box below.

  Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov