Position: Student Support Specialist

Status: Full-time, Regular, Non-exempt, 12-month

Department: Finance

Reports to: Director of Financial Aid and Director of Student Financial Services

Pay: $22.00 to $25.00 per hour

Description:

The Student Support Specialist is a key contact for students and their families in submitting family financial information and understanding the College’s student financial aid awards and student accounts.

Duties & Responsibilities:

• Serve as the initial point of contact for students and families inquiring about student financial aid and student accounts with accuracy and confidentiality.

• Prioritize and escalate student service to department managers in the Office of Financial Aid and Student Financial Services as needed.

• Provide excellent service to our students and their families through all forms of communication.

• Provide accurate, clear, and comprehensive information to all stakeholders of the Office of Financial Aid and Student Financial Services.

• Work collaboratively with other campus office staff, especially Admissions, HEOP, Business Office, and IT.

• Utilize college software systems to rectify student financial aid/account issues swiftly and efficiently.

• Monitor Student Employee earnings and work with Payroll, as necessary.

• Oversee the office’s Net Partner and Web Client applications.

• Process all payments to student accounts and deposit to bank daily.

• Reconcile monthly cash receipts with Staff Accountant.

• Perform routine office tasks.

• Other related duties as assigned.

Required Qualifications:

• Associate’s degree preferred.

• Extraordinary customer service skills, as well as the ability to participate in difficult conversations with respect and consideration.

• Excellent organizational skills to manage the information that is provided to the offices by students and their families.

• Competency and experience using Microsoft Office applications.

• Ability to work collaboratively in many circumstances and independently without constant supervision at other times.

• Ability to work occasional evenings and weekends to meet the responsibilities of the office.

• Ability to work with a broad range of diverse individuals and groups to form a safe and inclusive campus community.

Preferred Qualifications:

• Understanding of student financial aid.

Paul Smith’s College values diversity in the College community and seeks to assure equal opportunity through its continued Affirmative Action program. EOE/AA/M/F/D/V