Choosing a career at Railroad Construction Company, Inc. means you are choosing to be part of a very special family. Our motto of “Safety, Quality, Productivity and Having Fun” encompasses the spirit and philosophy of our more than ninety-five year legacy. We are a unique organization that offers turn-key services to our clients and the opportunity for our co-workers to work alongside professional individuals from multifaceted disciplines .

IT Help Desk Technician

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by users

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update user status and information

• Pass on any feedback or suggestions by users to the appropriate internal team

• Identify and suggest possible improvements on procedures

  Requirements and skills

• Proven experience as a help desk technician or other technical support role

• Tech savvy with working knowledge of office automation products, databases and remote control

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and resolve basic technical issues

• Proficiency in English

• Excellent communication skills

• Customer-oriented and cool-tempered

• BSc/BA in IT, Computer Science or relevant field

• Ability and enthusiasm to learn new technology and applications

• Knowledge of Crystal reports and Power BI is a bonus

  Excellent benefits offered

  EEO/AA employer working in a drug free environment

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.