Description:

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the TEKsystems team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, TEKsystems will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Job Summary:

Mid-level Desktop Support Technician to support a government site in Belle Chase, LA as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Primary Responsibilities

Assist junior technicians in resolving complex issues

Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

Serve as backup to the Site Operations Lead

Basic Qualifications

Active DoD Secret Clearance

HS diploma with 4+ years of prior relevant experience

Valid DoD 8570 IAT Level II: Security+ or higher Certification

Must demonstrated expertise in IT Enterprise Operations

Experience with Microsoft Windows OS, version 10

Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

Basic network troubleshooting skills

Excellent customer service skills

Excellent oral and written communication skills

Preferred Qualifications

Organized and detail-oriented

Strong leadership skills

Self-motivated/ self-directing

Strong collaboration, prioritization, and adaptability skills required. Relationship building

Ability to manage and prioritize own work, and that of their team

Independent decision making

Analytical thinking; thinking out of the box

Ability to effectively communicate with all organizational levels (SME to Management)

Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Skills:

Desktop, Active directory, Windows 10, Hardware, Secret clearance, Ticketing system, Security+, Support, Microsoft Technology Associate, Help desk, Information technology, Troubleshooting, Imaging, Technical support, Customer service

Top Skills Details:

Desktop, Active directory, Windows 10,Hardware, Secret clearance, Ticketing system, Security+, Support, Microsoft Technology Associate

Additional Skills & Qualifications:

Ability to work as a team, understand military processes and communicate an issues through the proper channels.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.