Description

• Provide first-level contact and convey resolutions to customer issues.

• Appropriately diagnose, troubleshoot, solve, and capture all relevant technical data on customer queries related to Active Directory, Service Now, and O365.

• Monitor Service Now for ticket assignment and highlight any recurring issues for future problem management.

• Manage and monitor internal assets to ensure precise inventory records.

• Create, update, manage and delete user accounts and manage access controls in Active Directory.

• Provide technical support and administer O365 applications including Outlook, Teams, SharePoint, and OneDrive.

• Develop, manage, and execute processes for the deployment, maintenance and updating of software and hardware.

• Collaborate with team members to solve complex issues and deliver the best possible solutions promptly.

• Train end-users, from basic to advanced levels, on the use and functionalities of O365 applications as necessary.

• Document processes and maintain proper records for audit purpose.

  Requirements

• At least 3 years of experience in an IT support role with proven experience with Active Directory, Service Now and O365.

• Strong technical understanding of IT networking, TCP/IP, Windows Server, DHCP/DNS, and VPN.

• Strong knowledge of Microsoft O365 apps.

• Excellent problem-solving and communication skills.

• Strong ability to operate effectively in a team environment with both technical and non-technical team members.

• Ability to operate effectively in a fast-paced environment with occasional periods of high stress.

• Vendor certification would be an added advantage.

Apply today to learn more about this exciting opportunity!

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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