As a Senior Customer Experience Training Professional here at Honeywell, you will have the opportunity to shape the customer experience training strategy and initiatives that will drive our organization's success. Your expertise in instructional design, training methodologies, and leadership will be crucial in developing and delivering comprehensive training programs that enhance the capabilities of our employees at all levels. As the Senior Customer Experience Training Professional for Hi Tech Gas Detection in the Industrial Automation (IA) Strategic Business Group (SBG), you will collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills specific to the Hi Tech Gas Detection industry. By designing and delivering engaging and interactive training programs, you will empower our employees to deliver exceptional customer experiences that set us apart from our competitors. You will report directly to our the Training Manager and you will work out of our Lincolnshire, IL, or Pasadena, TX location on a hybrid work schedule with primarily travel.

In this role, you will impact the success and sustainability of Honeywell by strategically identifying, attracting, developing, and retaining skilled individuals in the Hi Tech Gas Detection industry. Effective customer experience training not only enhances our organizational performance and innovation but also fosters a positive workplace culture, aligning individual strengths with business objectives to drive long-term growth and competitive advantage.

KEY RESPONSIBILITIES

• Develop and implement the customer experience training strategy and initiatives for Hi Tech Gas Detection in the IA SBG.

• Define the training roadmap and ensure alignment with business goals and objectives.

• Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills specific to the Hi Tech Gas Detection industry.

• Design and deliver comprehensive training programs to address these needs and enhance the capabilities of employees at all levels.

• Manage a team of training professionals and subject matter experts.

• Provide guidance, mentorship, and support to ensure the successful execution of training programs.

• Partner with senior leadership to shape the customer experience vision and strategy for Hi Tech Gas Detection.

• Influence strategic decision-making and drive alignment with the organization's goals and objectives.

• Evaluate the effectiveness of training programs through data analysis and feedback.

• Continuously improve training methodologies and approaches to ensure maximum impact and engagement.

• Stay updated with industry trends and best practices in customer experience training.

• Incorporate innovative training techniques and technologies to enhance the learning experience and drive continuous improvement.

• Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.

BENEFITS OF WORKING FOR HONEYWELL

• Benefits – Medical, Vision, Dental, Mental Health

• Paid Vacation

• 401k Plan/Retirement Benefits (as per regional policy)

• Career Growth

• Professional Development

The salary range for this position is $89,000 - $111,200. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

YOU MUST HAVE

• 6 years of proven experience in customer experience training or related field, with a track record of successfully designing and delivering comprehensive training programs.

• Strong leadership skills with the ability to manage and mentor teams of training professionals and subject matter experts.

• Excellent communication and presentation skills.

• Ability to effectively communicate complex concepts and ideas to diverse audiences.

• Knowledge of instructional design principles and adult learning methodologies.

• Experience in developing engaging and interactive training materials and resources.

• Experience in managing training programs in a global organization.

• Familiarity with cultural nuances and ability to adapt training strategies to different markets and regions.

• Analytical mindset with the ability to analyze training needs, evaluate training effectiveness, and make data-driven decisions.

• Experience in collaborating with senior leadership and presenting to stakeholders.

• Ability to influence strategic decision-making and drive alignment with the customer experience vision

WE VALUE

• Bachelor's degree in Business Administration, Marketing, or a related field. Advanced degree such as a Master's degree or MBA is preferred.

• Relevant certifications in customer experience management or related fields are a plus.

• Passion for delivering exceptional customer experiences.

• A customer-centric mindset and a strong commitment to exceeding customer expectations.

• Strong leadership and people management skills.

• Ability to inspire and motivate teams to achieve training goals and objectives.

• Strong project management skills.

• Ability to manage multiple training initiatives simultaneously and deliver results within defined timelines.

• Experience in driving a learning culture within an organization.

• Ability to foster a continuous learning mindset and promote knowledge sharing and collaboration.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

As part of the Industrial Automation (IA) Strategic Business Group (SBG), Honeywell. In the Hi Tech Gas Detection industry, we are committed to delivering exceptional customer experiences and driving operational excellence. Our customer experience training programs play a crucial role in equipping our employees with the knowledge and skills to provide world-class service and support to our customers.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.