Job Description:

At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to grow and develop in your career. You will experience our incredible culture and will be empowered to support your teammates, your customers and especially your community. Under this roof, we define the future while leading the present through our deep well of experience and our responsibility to the future to drive improvements and innovation in our products. We are GAF. And under this roof, we protect what matters most.

SUMMARY

Management of the Claims Evaluation Lab. Manage the overall Claims Evaluation process for all business units including prioritizing safety as a primary objective, development and maintenance of standardized claims evaluation protocols, claims analysis and reporting processes related to identifying, prioritizing, and reporting field issues that require collaboration with manufacturing regarding investigation, root cause analysis, and corrective action.

Manage Claims Analysis and Reporting for all business units including both New Material and Warranty Claims: Provide leadership and collaboration with the manufacturing plants and sales to drive sustainable improvement to eliminate or reduce New Material and Warranty Claim cost, and assist in setting annual improvement targets.

ESSENTIAL DUTIES

Management of Claims Evaluation and Communication

• Manage the overall Claims Evaluation process for all business units including prioritizing safety as a primary objective, development and maintenance of standardized claims evaluation protocols, claims analysis and reporting processes related to identifying, prioritizing the pending claim review backlog, and reporting field issues that require collaboration with manufacturing regarding investigation, root cause analysis, and corrective action.

• Manage detailed development and maintenance of standardized claims evaluation protocols. Coordinate review with Plant Quality personnel and Quality Assurance leaders to ensure that the due-diligence of plant claim evaluation is built into the process. Coordinate cross-functional approval of final protocols. Manage ongoing development and continuous improvement of the claims evaluation process.

• Manage detailed communication and coordination between Manufacturing Plants, Warranty Services Department, Legal, and Sales regarding claims evaluation.

• Job-In-Progress (JIP) Claims – Lead the investigation and coordinate with Field TM’s, Warranty Services and Plants to provide a rapid response to JIP field issues.

• Manage experimental testing projects to evaluate aged appearance/performance expectations and use this information to refine claims evaluation protocols.

Claims Data Analysis

• Manage Claims Analysis and Reporting for all business units including both New Material and Warranty Claims: Provide leadership and collaboration with the manufacturing plants to drive sustainable improvement to eliminate or reduce New Material and Warranty Claim cost, and assist in setting annual improvement targets.

• Prepare and distribute regular claims analysis reports to facilitate deployment of resources and business decisions.

• Conduct targeted claims analysis to support specific business initiatives.

• Provide leadership and collaboration with the manufacturing plants & sales to identify and prioritize field issues, and conduct investigation, root cause analysis, and implement corrective actions to drive sustainable improvements that eliminate or reduce New Material and Warranty Claim cost.

Supervision Responsibilities

• Facilitate a Culture of Safety utilizing EHS HBC concepts, 5S organizational concepts, and participation in Parsippany site safety programs and training.

• Establish and report claims evaluation turnaround metrics to ensure claim review, evaluation, and final disposition in a timely fashion, and identification and resolution of any bottlenecks.

• Interpret technical documents, specifications, and procedures to facilitate development of claims evaluation protocols.

• Manage development and maintenance of product version history records including product identification tape codes.

• Develop product and installation expertise to support claims evaluation protocols for all business units and product types.

• Assure accurate records of all lab work including lab reports, inspections, and other supporting documentation.

• Develop and implement Equipment Calibration program.

• Maintain the requirements for Quality Services QS/PDC Audit standards.

• Maintain RCN back-up capability within Claims Evaluation Lab.

Perform other duties/projects as assigned.

Competencies and Skills

• Leadership

• Adaptability

• Building Strategic Working Relationships

• Technical/Professional Knowledge & Skills

• Stress Tolerance

• Decision Making

• Excellent communication and interpersonal skills

• Strong attention to detail

• Advanced working proficiency with Microsoft Office or Google Suite (Pivot tables and charts). SQL database structure and query function.

• Facilitation of cross-functional problem solving teams with proven results.

• Experience applying Kepner-Tregoe ATS or equivalent root cause analysis.

• Working knowledge of ASTM and Regulatory Standards.

Under This Roof, We Require

• Bachelor of Science Degree in Engineering, Chemistry, or related discipline.

• Minimum 5 years of experience in manufacturing, preferably roofing or other continuous web manufacturing.

• Minimum 2 years of experience in management function.

• Experience managing a physical properties test lab operation including development of lab test protocols, familiarity with laboratory information management systems (LIMS), and equipment calibration procedures.

• Experience handling customer complaints/claims, including claims data analysis to identify corrective action priorities.

• Experience with laboratory start-up, and design & application of new quality systems.

Under This Roof, We Also Value

• American Society for Quality (ASQ) CQE or CMQ/OE certification or training toward certification

• Six Sigma Green Belt or Black Belt from an accredited program such as ASQ or training toward certification

How We Protect What Matters Most

• We offer a wide range of health insurance options that include medical, dental and vision for you and your family.

• Our Family-Building benefits support the many different journeys to fertility and parenthood.

• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.

• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, referral program, and product rebates when purchased for an employee’s primary residence.

• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.

• We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally. GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Privacy Policy (https://www.gaf.com/en-us/about-us/privacy-and-legal/privacy-policy) CA Privacy Applicant Notice (https://www.gaf.com/en-us/about-us/privacy-and-legal/applicant-privacy-notice)

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ​