Job Description:

Introduction:

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Overview

The Associate Retail Deduction Specialist is part of our Retail Sales Operations team. This position is based in our corporate office in Parsippany, NJ and will be on a hybrid 3:2 in office schedule.

Summary:

The Associate Retail Deduction Specialist is responsible for disputing chargebacks, identifying root causes for deductions, and making appropriate system updates to minimize issues moving forward. They will prepare packages to be approved by the merchant when the deduction disputes are rejected by the retailers’ portals. They will identify root causes for returns and find ways to minimize further returns. The ideal candidate will be organized, detail oriented and be passionate about creating and maintaining smoothly running processes.

Essential Duties:

Deduction Specialization

• Completes disputes in the retailers’ portals

• Gathers supporting documentation for disputes

• Completes root cause analysis on any chargebacks making appropriate systems updates

• Completes dispute packages with all relevant information to provide to the merchant when normal methods do not result in payment

• Reviews all RTV (Return to Vendor) credits to determine if they are valid. Complete root cause analysis to reduce future returns.

• Uses dashboards to monitor deductions, credits and payments

• Streamline supporting document gathering

• Systemtotrackdeductiondisputestatus

• Provide Bi-Weekly reporting on outstanding deductions

• Research validity of deductions and address them accordingly

Project Support

• Member of the cross functional project team working to improve our processes

• Assist with projects involving the order to cash cycle.

Process Improvement

• Defineproblemswithcurrentprocesses,andworkwiththeappropriate functions/teams/groups to develop solutions.

• Identifies opportunities to streamline and simplify workflow.

• Coordinates with team members to execute new ideas or approaches and achieve process improvement goals.

Under This Roof, We Require

• Bachelor’s Degree preferred

• 2+ years of related work experience

Under This Roof, We Also Value

• Proficient in Google Business Suites or Microsoft Business Suite.

• Experience in data systems, PeopleSoft, Commerce Hub a plus.

• Knowledge of retailers and GAF’s systems and processes

• Strong attention to detail

• Ability to handle multiple projects simultaneously

How We Protect What Matters Most

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.

• Our Family-Building benefits support the many different journeys to fertility and parenthood.

• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.

• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.

• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.

• We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

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We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Privacy Policy (https://www.gaf.com/en-us/about-us/privacy-and-legal/privacy-policy) CA Privacy Applicant Notice (https://www.gaf.com/en-us/about-us/privacy-and-legal/applicant-privacy-notice)

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ​