Program Lead, ASG

POSITION PROFILE

Independently oversees assigned critical correspondence programs, which often require considerable resources and high levels of functional integration. Supports Parma MS-Offsite Infrastructure initiatives from original concept through implementation and eventual steady state. Interfaces with all areas affected by the program including end users, distributors, vendors, engineers, and other Ricoh groups. Ensures adherence to quality standards and reviews program deliverables. May communicate with company executives regarding the status of specific program.

JOB DUTIES AND RESPONSIBILITIES

�· Reviews proposal or program plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of Implementation.

�· Establishes work plan by working with the involved internal resources.

�· Confers with Ricoh staff and customer to outline work plan.

�· Directs and coordinates activities of program personnel to ensure project progresses on schedule.

�· Reviews status reports prepared by program personnel and vendors. Modifies schedules or plans, as required.

�· Prepares regular reports for management, Program stakeholders or others as needed.

�· Coordinates with appropriate Ricoh personnel to achieve problem resolution and gather information related to any RCA that may occur as a result of infrastructure deployments, upgrades or expansions. May be responsible to participate in Root Cause Analysis and remediation strategies depending upon the severity of the incident.

�· Coordinates program activities with activities of 3rd party contractors, suppliers, service providers, etc.

�· Depending on the size and scope of the initiative, directs activities of Ricoh personnel and serves as main contact on all aspects of implementation and continuing into steady state status.

�· Will provide feedback to functional management of Program personnel to assist in performance evaluations.

�· Where applicable, prepare monthly activity information that Is uses by the billing team to create the invoices.

�· Responsible to ensure ongoing maintenance and upgrade requirements are boarded and maintained to ensure continuity of the services Ricoh provides.

QUALIFICATIONS (Education, Experience, and Certifications)

�· Four-year college or equivalent experience.

�· Must have a minimum of 3- 5 years Program Management experience preferably in a service bureau environment.

KNOWLEDGE, SKILLS AND ABILITIES

�· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

�· Ability to read, analyze, and interpret common technical journals, financial reports, and documents.

�· Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

�· Ability to effectively present information to clients, top management, groups.

�· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

�· Must possess excellent organizational, communications and documentation skills.

�· Must possess advanced skills using Microsoft Word, Excel and Project.

�· Must possess ability to create, maintain and publish comprehensive financial and performance reports for assigned projects.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

�· Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

�· While performing the duties of this job, the Associate is frequently required to use hands and fingers; reach with hands and arms; and talk or hear.

�· The noise level in the work environment is usually moderate.

�· The Associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran