Company :

Highmark Health

Job Description :

JOB SUMMARY

This role requires a highly motivated and experienced Product Manager to lead the development and execution of a digitally-enabled, omni-channel care solutions focused on improving member health outcomes, reducing costs, and enhancing member experiences. The ideal candidate will possess a strong understanding of product-led growth and population health principles, coupled with proven experience in developing and launching successful healthcare products.

ESSENTIAL RESPONSIBILITIES

• Understand the department's and the company's strategic roadmap and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.

• Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities.

• Represent the product in all governance meetings.

• Clearly sets and communicates roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.

• Serve as accountable owner for the sets of products/tools within the designated portfolio.

• Identify and drives both cross-product and cross-customer value and shared learnings.

• Guides Agile developments in the role of Product Owner.

• Own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog.

• Other duties as assigned.

EDUCATION

Required

• Bachelor's Degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor’s degree

Preferred

• None

EXPERIENCE

Required

• 3 years of Product experience

To Include:

• 3 years with the Product Development Lifecycle

• 1 year of Advanced domain experience

Preferred

• 1 year with the Agile process

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Business Acumen for P&Ls

• Communication

• Conflict Management

Preferred Key Skills:

• Communication and Stakeholder Management: Excellent written and verbal communication skills, with the ability to effectively communicate project updates, risks, and solutions to diverse stakeholders including RNs, Case Managers, Social Workers, technology teams, vendors, Directors, and Senior Executives. Must have ability to weigh both business and operational components of project development, product oversight, adaptability, resilience, confidence, passion & compassion and the desire to trust working together

• Teamwork and Collaboration: Ability to work effectively in a team environment, fostering collaboration and building strong relationships with internal and external stakeholders.

• Change Management: Experience in leading organizational change initiatives and managing resistance to change.

• Adaptability and Flexibility: Willingness to adapt to changing priorities, embrace new technologies, and learn new skills to meet evolving project needs.

• Detail-Oriented and Organized: Strong attention to detail, excellent organizational skills, and the ability to manage multiple projects simultaneously.

• Empathy and Understanding: Ability to understand the needs and perspectives of diverse stakeholders, including patients, healthcare providers, and internal teams. This is crucial for navigating complex healthcare needs.

• Passion for Healthcare and Population Health: Genuine interest in the healthcare industry and a desire to contribute to improving population health outcomes.

• Vendor Management: Experience in managing vendor relationships, negotiating contracts, and overseeing vendor performance.

• Clinical Expertise: Understanding of clinical terminology, healthcare processes, and relevant regulations. This is particularly important for projects involving clinical interventions.

• Strategic Thinking: Ability to think strategically and contribute to the development of long-term population health and case management strategies.

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J248653