We are currently looking for a CSA Manager- Azure Core / Infra to join our team in Paris, France to support our Enterprise customers.

Do you love working with customers to achieve their business outcomes? Do you possess superior leadership, communications, and consultative capabilities? Microsoft is seeking managers with a deep interest in cutting-edge technology to help our customers architect and deploy first class cloud infrastructure solutions in Azure by applying scalable best practices in the cloud.

This opportunity will allow you to develop some of the following:

• Leadership and coaching skills of the CSAs to deliver a successful customer transformation aligned to business needs.

• Enhance cross-team collaboration skills by orchestrating and contributing to the extended teams supporting our customer.

• Enhance communications skills operating in a global organization.

• Deep technical knowledge, managing technical leaders working with high pace innovation solutions

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Responsibilities

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model - Live our culture; Embody our values; Practice our leadership principles.

• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Driving Customer Success

• Coaches team(s) to build customer timelines and utilizes them to build industry/team plans. Aligns multiple engagement plans and leverages corporate resources dedicated to awareness improvement of high potentials (e.g., Skills Learning platform).

• Supports the Voice of the Customer through escalation, acceleration, and additional emphasis of feedback, blockers, insights, resources, etc. items as needed. Looks across multiple customers for opportunities to consolidate and prioritize items across the business.

• Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Cultivates the strategic image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft cloud technologies with future industry needs. Creates a vision with business solution scenarios and partners/services that helps the customer meet their business goals and achieve their long-term corporate vision. Participates in Microsoft-centric operations and cadences to align with customers as needed. Acts as a go-to resource for customer success.

• Supports and guides team in developing and expanding existing impactful relationships with customer and architects, C-level technical decision makers (TDMs), and business stakeholders. Provides coaching on how to build the bridge between TDMs and business decision makers (BDMs). Provides coaching to help employees facilitate effective customer conversations and prove the capability and value of solutions through design collaboration sessions with the customer/partner

• Contributes to and holds team accountable to rhythm of business. Challenges team to identify opportunities. Represents high potential and sub-area initiatives (e.g. acceleration plans, scorecard).Drives One Microsoft mindset. Maintains communications with partners on highest potential customers to align technical resources to customer and customer cases based on account planning and priorities.

Technical Leadership

• Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Acts as a role model for continuous learning and development and anticipates future needs for capabilities based on industry/market trends.

• Fosters community sharing of stories and leveraging of pre-existing resources by encouraging and empowering the team to share learnings and by establishing a cadence (e.g. internal technical brainstorming calls, presenting latest challenges in staff meetings) to calibrate on challenges and trends that impact the team across the subsidiary level.

• Contributes content and expertise, and ensures team members participate in tech communities and drives feedback to improve overall team member experience and effectiveness. Fosters and enables technical leadership opportunities by supporting the development of Digital Sales.

• Ensures customer cloud platform enablement by ensuring coverage of entire customer portfolio, ensuring customer proficiency, and orchestrating across multiple function to ensure basic operational foundations in place. Engages in stakeholder management across accounts to orchestrate cross-fertilization for various aspects of cloud enablement and accelerate platform enablement. Shares insights and blockers with broader team. Ensures customers have training plans developed by Could Solutions Architects. Reviews training plans and provides feedback to Could Solutions Architects as necessary.

Architecture Design and Deployment

• Applies technical, industry, and enterprise knowledge across multiple, large architecture projects to meet strategic and tactical business and Information Technology requirements and resolve identified technical and organizational constraints. Guides team to shape and enhance customers' requirements. Coaches team on right use of Microsoft Customer Engagement Methodology to drive customer towards productive deployments.

• Sets expectations for team(s) around methodology and governance, and ensures that team identifies, communicates, and/or minimizes business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions.

Business Impact

• Drives adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance to ensure that the team identifies, communicates, and minimizes business and technical risks. Ensures governance of technical work, including robust architectures that are validated and delivered in line with best practices. Ensures that teams leverage standard tools to maintain engagement hygiene.

• Drives the team to apply business and technical capabilities in complex customer/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations and customer outcomes. Identifies patterns in blockers across business areas or a territory. Coaches team on best practices for handling escalations.

• Manages the business (e.g., scorecards, forecasting) by delivering against team targets, achieving business metrics, and ensuring the team delivers on Microsoft's Customer Promise. Holds teams accountable for proactively using deep knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations and for developing new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios. Coaches team to lead solution design, resilience reviews, and technical optimization that results in production deployment application and that increases customer/partner usage, consumption, and target metrics. Creates opportunities to expand or accelerate consumption (e.g., through cloud-related managed intellectual property [MIP]) and coaches the team to lead these customer/partner conversations. Works across teams to seek out and leverage Microsoft insights that strengthen and fuel new commercial growth and consumption. Influences senior and complex partners to grow or scale the business with strategic/high-potential opportunities.

• Provides team with a holistic perspective of customer/partner challenges, industry trends, and competitor architectures to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

o OR equivalent experience.

Direct or indirect people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Additional or Preferred Qualifications

3+ years experience in a primary cloud provider such as AWS, Google, MSFT Azure.

5+ years experience working in a customer-facing role (e.g., internal and/or external).

5+ years experience leading technical teams or functions.

5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .