Description

Job Duties

Responds to calls from physician offices, clinics, patients, and/or other ambulatory services in a courteous and tactful manner.Registers hospital-wide services such as laboratory, radiology, cardiology, clinic, physical therapy and behavioral health into the online registration system to provide optimal access to these services.Enters demographic and financial data based on the criteria established by the department to ensure complete and accurate information.Consistently reviews all scheduled Same Day Surgery procedures to ensure proper authorization, provider availability and equipment is in place with the OR Scheduler and/or Manager.Keeps informed of changes as they relate to scheduling, registration, and surgical implants process requirements.Keeps abreast of and informs physicians (or designee) and patients of necessary insurance requirements and charges. Determines if co-payment is due for the type of service the patient is requesting. Works closely with the service line teams and communicates effectively any changes such as cancellations and/or rescheduling of visits.Cross trains in registration and admitting in all areas to assist with coverage when and if necessary.Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectationsMaintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.Understands and adheres to the Medical Center’s Code of Conduct.Familiar with the Medical Center’s Mission, Vision, and Values Statements.

OTHER JOB DUTIESPerforms other related duties as required.

BASIC COMPETENCIESEducation/LicensureHigh school diploma or equivalent.

ExperienceTwo to three years scheduling experience.Working knowledge of medical terminology.Proficiency in insurance verification and collection.

SkillsAbility to plan and utilize time management skills.Computer literate.Good organizational skills.Good oral and written communication skills.Good interpersonal skills.Speaks, reads and writes English to the extent required by the position.

Qualifications

Education

Required

• High School or better in Diploma/GED

Experience

Required

• 2-3 years: Two to three years scheduling experience.

• Computer literate.

• Certification in Patient Registration.

• Proficiency in insurance verification and collection.

• Working knowledge of medical terminology.

• 2-3 years: Scheduling experience.