Description

Job Duties

Accepts reservations for hospital admission, clinic visits, SDS, ED and behavioral health services. Inputs information in Paragon and completes appropriate forms.Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all information and updates the patient’s information in the computer as necessary.Verifies the accuracy of demographics and insurance information at the time of patient’s Admission;Scans each required items (if available) such as ID/Insurance Cards/Consents and eligibility into ILE.Contacts insurance companies on behalf of the ED clinical staff in notification of a patient’s admissions to the behavioral health units.Refers patients that are self pay to the appropriate ARMDS representative to see if the individual qualifies either for Medicaid and/or Charity Care.Financial clearance and approval must be obtained for any patient that is seeking ambulatory and/or outpatient psychiatric services; all Self Pay patients should receive a clearance slip from Credit and Collections with the appropriate payment plan noted.Admits, discharges and transfers patients to and from units such as Emergency Room, Skilled Nursing Facility, Psychiatric Services, SDS, etc.Coordinates with nursing the assignment of acute care beds based on sex, diagnosis, acuity and age. Behavioral Health beds are assigned by the Access Center as well as the ED nursing staff.Maintains accurate bed census and statistics. Performs a Census Reconciliation in the am with each unit. Reconciliation is done patient by patient and bed by bed to obtain the accurate count.Routes admission forms to appropriate departments.Ensures that each discharge order received has a discharge disposition and that upon a patient status transfer the service code and plan code have been selected correctly.Collects payments for deposits to meet deductibles and co-insurance.Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectationsMaintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.Understands and adheres to the Medical Center’s Code of Conduct.Familiar with the Medical Center’s Mission, Vision, and Values Statements.

OTHER JOB DUTIESNotifies supervisor concerning admissions that do not meet the hospital financial policy.Maintains accurate logs (ie Census, Outpatient Ambulatory).Participates in educational programs and in-service meetings.Cross Training to occur in as many divisions within Patient Access (exception: Central Scheduling).Answers telephone calls utilizing the proper standards of Telephone Etiquette.Performs other related duties as required.

BASIC COMPETENCIES

EducationHigh School Graduation and some college preferred

ExperienceOne to three years Customer Service Experience.Prior Registration Knowledge required

SkillsTyping: 50+ WPM.Must pass alphanumeric skills test.Good oral and written communication skillsPrior Medical Terminology is requiredGood interpersonal skills.Speaks, reads and writes English to the extent required by the position; Bilingual PreferredJOB SETTING/PHYSICAL DEMANDSAll areas of Patient Access - contact with patients and hospital staff.Occasionally lifts positions, pushes and/or transfers patients.Occasionally lifts and carries baggage or equipment belonging to patients.

Qualifications

Education

Required

• High School or better in Diploma/GED

Preferred

• Some college or better

Experience

Required

• Knowledge of medical terminology

• 1 year: Experience in patient registration

• 1-3 year: Customer service experience