Description

Responsibilities of a financial representative include:

• Communicate with patients and insurance companies on the phone or in person

• Establishing health insurance benefits, conditions and requirements by making phone inquiries, and by using eligibility systems and the internet.

• Records and maintains complete documentation of activities performed on account while the patient is in-house.

• Educate patients about payment options and financial assistance

• Negotiate and strategize patient payment arrangements

• Update patient accounts and balances

• Review and process patient and insurance company forms

• Completing financial applications.

• Assisting patients with financial applications and arrangements.

• Verifying patients’ employment details and other particulars.

• Reporting problems and concerns to supervisor.

• Complying with relevant rules, regulations, policies and procedures.

• Work closely with Case Management on a daily basis in regards to patient status changes.

• Assist in registering patients or admitting patients when needed.

• Promote the mission, vision, and values of the hospital.

• Greet all patients, families, and visitors with a positive attitude.

• Performing other duties as assigned.

Financial Counselor Requirements:

• High School Diploma, GED, or suitable equivalent.

• 2+ years work experience in customer service or related field.

• Proficient knowledge of medical terminology, billing practices and coding.

• Proficient computer skills.

• Proficient with MS Office Suites.

• Excellent communication skills, both verbal and written.

• Proficient mathematical skills.

• Outstanding people skills.

• Strong organizational skills.

• Bi-lingual a plus in speaking Spanish and conversing in Spanish

• Medicaid PE Certification is required, can but obtained during probationary period.

Qualifications

Education

Preferred

• Diploma or better in Diploma/GED

Experience

Required

• Typing: minimum 25 wpm.

• 2 years: 2 years experience in customer service or related field

Preferred

• Billing or insurance experience in a physician’s office, hospital, or insurance office required, or suitable combination of education and experience.

• Working knowledge of medical terminology and insurance.