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JPMorgan Chase User Experience Executive Director in Palo Alto, California

In order to create a best in class environment for our Engineering community, our team is looking for an experienced Director who can help us unpack and improve the experience for over 60,000 technologists across the firm. You will join an ambitious program that brings a voice of the Engineer to transform our tooling and processes, and untangle complex problems from ideation to delivery across the Software Development Lifecycle.

As an Experience Leader, you will partner with our Product and Engineering teams to create a user centric product strategy and drive experience capabilities across multiple products and disciplines including Research and Design.

We're looking for passionate and curious individuals who thrive in an innovative, collaborative and delivery-focused environment who enjoys balancing craft with an academic interest in theory and science of User Research, Interaction Design, HCI, and user-centered design methodologies.

Our Developer and Technology Specialist Product Experience team is a growing team of UX specialists and UX generalists. As a core leader within this team, you'll be driving user-centered design and modern development practices within product teams, using lean UX principles, spearheading design thinking workshops, and delivering solutions that help to improve the lives of people we work with across our product lines. This comes naturally to you, as evangelizing the user and continuous improvement are in your blood. You can turn something squishy into something actionable, and are open to scrapping your work and starting again. You'll work with other Researchers, Designers and Product and Engineering teams to ground product development in customer needs and understanding to deliver strong value-adding solutions with measurable outcomes.

What you'll do :

  • Partner with Product and Engineering teams to advocate for the voice of the customer and define user centric product strategies

  • Build and manage teams of high performing user experience professionals

  • Coach Product Teams on the usage of user centered design and engagement models involving Product, Engineering and Experience

  • Identify opportunities for UX engagement based on product and user needs

  • Contribute to our Employee Experience center of excellence

  • Exemplify and promote education, coaching and mentoring across the organization in customer centric mindset and techniques

Who you are :

  • Minimum of 10+ years of experience working as a user experience professional with 5+ years leading and managing complex teams

  • Bachelor's Degree in graphic, industrial, interaction design, HCI or related degree. Master's degree or equivalent advanced degree is preferred

  • Expertise in all phases of user centered design from user research, synthesis, conceptualizing, to designing

  • Experience designing applications within complex business domains similar to financial services

  • Track record of successful deliveries and a strong portfolio that highlights their ideas and end-product.

  • Ability to collaboratively create strategy from quantitative and qualitative research

  • Ability to communicate strategy to stakeholders through influence and presence

  • Ability to execute strategy collaboratively with designers, engineers and product managers

Optional Skills:

  • Experience in Products targeted at Technologies for the Software Development Lifecycle

  • Knowledge of industry standard development tooling (Jenkins, Continuous Integration and Delivery)

  • Knowledge/understanding of DevOps concepts

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans