Job Description

Contractors must comply with all Joint Commission Requirements, including but not limited to cultural sensitivity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, ongoing education and training, communication, adherence to safety and quality programs, compliance with National Patient Safety Goals, and licensure and health screenings. Contractors must perform all duties and responsibilities in line with the C-I-CARE Standards of the Hospital.

Develops messaging, ensures content is utilized appropriately, and oversees the content planning process to personalize health education information for patients and their families.

Creates strategies to produce engaging patient-facing content from clinical subject matter.

Oversees reporting and ensures efficient use of company resources. Manages project timelines.

Coordinates departmental project activities and ensures proper documentation of project phases.

Innovates content approaches, including messaging, format, purpose, and publication.

Reviews, edits, and drafts updates to controlled documents.

Collaborates with subject matter experts across Health Care for document creation, editing, and control.

Revises and refines documentation received from clinical/technical staff.

Enhances editorial and visual standards for documents and suggests new designs, layouts, and procedures as needed.

Drives new features and enhancements for prospective patients and referring physicians to facilitate connections with Stanford Health Care physicians and/or clinics.

Develops web strategies through user research, consumer segmentation, competitive analysis, and alignment with business priorities.

Establishes feature roadmaps and release plans based on strong business cases.

Supports the team in creating optimal user experiences and designs.

Works with the team to ensure functionality/design aligns with technological capabilities.

Leads the creation of backlogs and compelling user stories.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

   

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Skills and Requirements

MINMUM QUALIFICATIONS

Education Qualifications

B.A./B.S. from an accredited college or university in a work-related discipline/field

Licenses and Certifications

n/a

Experience

Five (5) years progressively responsible and directly related work experience

Reliable Transportation and CA driver's license KNOWLEDGE/SKILLS & ABILITIES

Proficient in creative digital design.

Experienced in Search Engine Optimization (SEO) keyword research.

Knowledgeable in content management systems like Adobe CQ.

Capable of planning, creating, publishing, and governing useful, usable content to enhance user experience.

Skilled in optimizing content workflows to create, edit, maintain, and archive content with Quality, Education, or other team members.

Adept at using technology for publication channels, including web and mobile, and setting up metadata, tagging, and search optimization.

Able to receive information and present it in easy-to-understand terms, adjusting tone to effectively reach different audiences.

Proficient in Adobe Creative Suite, Microsoft Word, Excel, PowerPoint, SharePoint, and able to master other software packages as needed.

Detail-oriented.

Capable of juggling multiple priorities and working both independently and collaboratively.

Excellent organizational and problem-solving skills with the ability to prioritize diverse tasks.

Able to manage multiple changing priorities.

Able to take direction and work effectively both independently and as part of a team.

Demonstrated ability to independently seek out and obtain information.

Demonstrated ability to exercise good judgment and discretion in confidential situations.

Excellent written and verbal communication skills.

Able to communicate clearly and maintain a professional appearance and composure with all types of individuals, including faculty, management staff, and others.

Exhibits a professional approach to work, including a sense of responsibility for assigned duties.

Prepares and manages accurate file systems consistent with standard office practices.

Utilizes critical thinking and time management skills to develop effective work plans and achieve goals.

Demonstrated ability and interest in learning new software programs as required.

Intermediate proficiency in using computer software systems, including Microsoft Office, Word, Excel, PowerPoint, Smartsheet, and other office equipment.

Thorough understanding of how to architect information flows on the web.

Able to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Solid understanding of how to structure and optimize content for the web.

Exceptional attention to editorial detail.

Able to express complex, abstract ideas in a straightforward, accessible way for patients.

Able to manage multiple content projects on short deadlines.

Able to build consensus and work effectively within a cross-departmental team.

Strong interpersonal skills, able to motivate and drive collaboration with other departments and stakeholders without direct authority over those groups. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.