Clinical Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Johnson Center Program Manager ensures implementation and alignment of programs at Lucile Packard Children's Hospital, Stanford such as the TeleNeonatology and Baby Friendly Hospital programs. The Program Manager is responsible for defining the scope, management, and program implementation, ensuring effective integration of department efforts with operational plans. The Program Manager also functions in the Johnson Center team and is responsible for the planning, development, implementation, and completion of special projects.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Develops, implements, and manages the strategic programs within the Johnson Center.

• Tracks and analyzes program outcome metrics to optimize the effectiveness of current programs. Creates and maintains data dashboards and PowerPoint presentations that provide up-to-date results of program progress. Makes recommendations to management for alternative methods to enhance service performance, productivity, and program direction.

• Identifies, evaluates, and manages new business opportunities and marketing initiatives for programs. Actively participates in clinical and outreach planning activities.

• Collaborates with vendors on all aspects of services provided including contract implementation, scope of service increases and improvements, and outcome updates. Partners with department business manager to execute all contracts.

• Collaborates with inter-department stakeholders such as, Lactation Services, Digital Health, and Clinical Informatics. Acts as a liaison on program implementation from planning and development to day-to-day operational management. Facilitates and supports the process of medical licensing, credentialing, and privileging efforts needed for providing services to external client institutions.

• Supports program teams in structuring work and agreed upon key deliverables. Provides training to clinical staff as needed (such as the proper use and operation of Telehealth equipment). Coordinates with Teladoc and CPEI to ensure appropriate orientation and training.

• Develops business plans and applications for grants including leading the development of platforms and tools (internally or externally), program development, and budget planning. Partners in further development and implementation of programs in the Johnson Center.

• Identifies and researches best practices, benchmarking data, and other supporting documentation for various healthcare related topics.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university

Experience: Five (5) years of progressively responsible and directly related work experience.

License/Certification: None

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to provide leadership and influence others and ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relations

• Knowledge of skills essential to program development and management

• Ability to budget, make financial projections, and write reports

• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.

• Ability to handle potentially sensitive situations by applying consultative skills in working with internal and external constituent groups.

• Ability to make effective oral presentations and prepare concise written reports to a variety of audiences

• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others, and meet deadlines

• Ability to plan, organize, prioritize, work independently, and meet deadlines

• Ability to prioritize work by making informed judgments and to develop solutions for complex problems

• Ability to solve technical and non-technical problems

• Ability to utilize project management tools

• Ability to work well with individuals at all levels of the organization

• Knowledge of principles and methods of curriculum design, training delivery, and measurement of results

• Knowledge of local, state, and federal regulatory requirements to ensure the highest quality care, provider and patient satisfaction, regulatory compliance, and patient safety

• Knowledge of principles and practices associated with telehealth and emerging technologies.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $115,585.60 to $153,254.40

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. REQNUMBER: 19395-1A