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Thermo Fisher Scientific Field Service Engineer III, SEM/SDB - Bay Area, CA in Palo Alto, California

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com .

At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and builds relevant outcomes. Our work matters. We're sharing our expertise and technological advancements with customers whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe. Our people share a common set of values - Integrity, Intensity, Innovation and Involvement. We work together to accelerate research, solve sophisticated analytical challenges, improve patient diagnostics, drive innovation and increase laboratory efficiency.

Location/Division Specific Information

The Materials and Structural Analysis Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

How will you make an impact?

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

What will you do?

  • Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order

  • Conduct on-site scheduled planned maintenance visits

  • Provide troubleshooting and repair support for customers and other field service personnel

  • Cultivate and develop positive working relationships with customers, system users and company personnel

  • Travel, often on short notice, to customer sites to resolve problems or support other engineers

  • Complete and submit field service reports

  • Provide training for clients and users on system maintenance

  • Provide feedback to product quality teams

  • Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

  • Provide input for various reports including identifying and isolating unique problems with system

  • Act as a subject expert and resource for training

  • Supported Products - Electron Microscopes | Thermo Fisher Scientific (https://www.thermofisher.com/search/browse/category/us/en/90184048/electron-microscopes)

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

Education

  • Typically requires a university degree or equivalent education and experience in electronic system troubleshooting

Experience

  • Typically requires approximately 5-10 years hands on technical experience installing, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems

  • Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems

Knowledge, Skills, Abilities

  • Ability to deal effectively with customers

  • Excellent interpersonal communication skills;with a professional working proficiency in English is required

  • Proven track record to troubleshooting complex systems and subsystems down to component level

  • Literate in MS DOS and Windows software environments

  • Able to read and interpret schematics

  • Familiar with UHV phenomenon and technology

  • Must have ability to obtain a valid passport and travel regionally and internationally as required

  • Must possess a valid driver’s license

  • Physical requirements include the ability to lift up to 50 lbs

  • Position may require Covid-19 vaccination

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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