Career Opportunities: DevOps Support Engineer (29739)

Requisition ID 29739 - Posted - HID Global Corporation - EAT - Biometrics Group - USA: Florida (Palm Beach Gardens) - Engineering & Science - Posting Country (1) - Yes - Mid-senior level - Travel Required: 31%-60%

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An Amazing Career Opportunity for a DevOps Support Engineer!!

Location: Palm Beach, Florida

Job ID: 29739

We are seeking a skilled and passionate DevOps Support Engineer to join our team. This position has a predominantly customer-facing role, where you will design, implement, and manage our infrastructure while supporting customer networks and internal demo environments. You'll focus on preparing installation scripts tailored to various network hosts and ensure seamless development, testing, and deployment. As a vital member of our team, you'll leverage cutting-edge technologies and shape the future of our systems.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Extended Access Technologies (EAT)

Driven by years of innovation, the EAT business unit, within HID Global, offers a broad range of biometric technologies that benefit any transaction requiring irrefutable proof of identity — such as access control, customer onboarding, fraud prevention, loss prevention, time and attendance, forensic investigation, background checks, border security and government benefit issuance.

We provide peace of mind to a great array of organizations and industries who know that they are getting the highest level of safety and security through trusted identity.

As our DevOps Support Engineer , you’ll support HID’s success by:

• Collaborating with development, QA, and operations teams to provide customer support and resolve issues related to CI/CD pipelines.

• Designing, implementing, and maintaining infrastructure for customer networks and internal demo environments to ensure reliable and scalable applications.

• Developing, maintaining, and optimizing installation scripts tailored to customer network hosts and internal demo environments, facilitating automated deployments.

• Automate infrastructure management tasks using configuration management tools.

• Monitoring and analyzing application performance in customer networks and internal demo environments, proactively identifying issues and optimizing for efficiency and security.

• Collaborating with development, QA, and operations teams to provide customer support and resolve issues related to CI/CD pipelines.

• Designing, implementing, and maintaining infrastructure for customer networks and internal demo environments to ensure reliable and scalable applications.

• Developing, maintaining, and optimizing installation scripts tailored to customer network hosts and internal demo environments, facilitating automated deployments.

• Automate infrastructure management tasks using configuration management tools like Ansible, Terraform, or similar.

• Monitoring and analyzing application performance in customer networks and internal demo environments, proactively identifying issues and optimizing for efficiency and security.

• This role serves as part of the customer engagement team, contributing to the technical aspects of the customer engagement.

• Ideal candidate must have the ability to prepare proposal documentation for large and complex projects involving system integration.

• The individual needs to be able to interpret complex customer requirements and work closely with regional sales, product managers and systems teams to offer solutions that maximize value for the customer.

• The individual will cooperate with and support Sales with technical information that is needed to respond to requests for quotes, tenders and requests for information.

• Working with other functional teams, including Product Management, Operations, Services and Engineering to architect, build, validate and document biometric leading solutions for partners and customers.

• Assessing project requirements and influence solution design and decision-making processes to help drive robust, advanced solutions that are deliverable by HID field implementation teams on customer sites.

• Advising customers by identifying their problems and needs while taking into consideration the potential for tailoring HID offerings to meet customer requirements.

• Providing technical consulting using best practices for the design and deployment of solutions to HID Sales, Partners, and Customers.

• Providing technical consultation and written content as part of an RFI and RFP response team

• Obtaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

  What we will love about your background:

• Minimum 7 years’ experience in a similar role in a biometric company. Excellent Requirements Analysis, Software Requirements gathering.

• Excellent verbal and written communication skills.

• Ability and experience to creatively engineer a solution to solve customer problems.

• Problem solving, with a focus on selling to customer needs.

• Proven experience as a DevOps Support Engineer or in a similar role, with customer-facing responsibilities.

• Excellent presentation skills.

• Understanding of enterprise computer networking standards.

• Basic technical knowledge of Microsoft Windows and Windows Server platforms as well as Linux. Practical understanding of Networking architectures, routers, hubs, and transmission protocols such as (TCP/IP, FTP, NFS, SMTP).

• Knowledge of Active Directory

• Experience with container orchestration and management, particularly with Docker and Kubernetes.

• Good understanding of cloud computing or services which relate to software, platforms and infrastructure that are sold "as a service", and capable of keeping up with technology trends

• Good understanding of Encryption standards (VPN/TLS/SSL), FIPS 140-2 Standards.

• Good understanding of relational database offerings and customer usage such as Microsoft SQL, My SQL, Postgres.

• Good understanding of Cloud architectures offerings to assess customer implementation

• Able to organize and manage projects and numerous tasks and initiatives simultaneously.

• Ability to work independently and capable of self-taught new concepts

• Experience in deploying web-based applications in a Gov Cloud AWS environment

  Your Experience and Education include:

• Bachelor’s degree in related fields of computer information system is required

• Master’s degree desirable, not required, and Technical Certifications are a plus

• Candidates with equivalent education plus relevant job experience may also be considered

• Minimum 7-years of technical experience with technical sales delivering solution requirements definition, design, and problem resolution

• Experience with statements of work and technical proposals

• Experience and understanding of software solutions and professional services offerings

• Experience with working as a liaison between Sales and an Engineering team

• Experience with fingerprint or other biometric solutions is desired

• Experience with collaborating on creating cross functional process within the organization

• Able to manage technical solutions by performing basic project management functions and providing meeting minutes and action items

• Experience in Enterprise level solutions from the design, engineering and understanding of complex deployments across distributed systems

• Ability to work as part of a team

  Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

  HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation

  We make it easier for people to get where they want to go!

  On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

  When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

  #LI-HIDGlobal