Additional Information

Job Number 25051193

Job Category Rooms & Guest Services Operations

Location Courtyard Aruba Resort, J E Irausquin Boulevard 330, Palm Beach, Aruba, ArubaVIEW ON MAP (https://www.google.com/maps?q=Courtyard%20Aruba%20Resort%2C%20J%20E%20Irausquin%20Boulevard%20330%2C%20Palm%20Beach%2C%20Aruba%2C%20Aruba)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, VCA hospitality management, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Key Responsibilities

Guest Room Assignments & Check-In Process

• Assign rooms according to guest requests and preferences whenever possible.

• Pre-register designated guests and prepare key packets in advance.

• Organize and coordinate check-in and pre-registration for arriving groups.

• Review and accommodate requests for room changes and late check-outs, communicating updates to relevant staff.

• Ensure that room rates match market codes and document any exceptions.

• Run daily reports to track room availability and ensure accurate room blocking.

Reservation & Billing Management

• Confirm reservations, modifications, and cancellations, ensuring seamless updates in Opera PMS.

• Perform duplicate reservation checks and manage overbooking situations.

• Verify and adjust guest billing, ensuring accuracy in charges and market codes.

• Process all guest check-ins and check-outs efficiently, activating room keys and securing valid payment methods.

• Track and manage out-of-order rooms daily, coordinating with housekeeping and maintenance teams.

Guest Satisfaction & Problem Resolution

• Follow up with guests to ensure their requests and concerns have been resolved to their satisfaction.

• Receive, record, and relay guest messages accurately and completely.

• Anticipate guest needs and provide proactive service to enhance their stay experience.

Operational Coordination & Teamwork

• Coordinate closely with the Front Desk, Housekeeping, Engineering, and Revenue Management to optimize room inventory and guest satisfaction.

• Support the team in reaching common goals and assist with front office operations as needed.

• Serve as a departmental role model by demonstrating professionalism, efficiency, and adherence to brand standards.

Compliance & Professional Standards

• Follow all company policies and procedures, maintaining a clean and professional appearance.

• Maintain confidentiality of proprietary information and protect hotel assets.

• Speak with guests and colleagues using clear and professional language.

• Prepare and review written documents accurately and completely.

• Ensure compliance with Marriott quality assurance standards.

Education & Experience

• High school diploma or G.E.D. equivalent required.

• Previous experience in front office, reservations, or rooms control (less than 1 year required, experience in a hotel environment preferred).

• Experience with Opera PMS is highly preferred.

Skills & Competencies

• Strong knowledge of Opera PMS for room blocking, reservation management, and billing adjustments.

• Excellent verbal and written communication skills in English and Spanish (Papiamento and Dutch are a plus).

• Strong attention to detail and organizational skills.

• Ability to multitask and remain calm under pressure.

• Customer service-oriented with a proactive approach to problem-solving.

• Team player with strong collaboration skills to work across multiple departments.

Work Conditions

• Ability to stand, sit, or walk for extended periods of time.

• Capable of moving, lifting, carrying, pushing, or pulling objects weighing up to 10 pounds without assistance.

• Availability to work flexible shifts, including evenings, weekends, and holidays.

• Career growth opportunities within Marriott International.

• Continuous training in Opera PMS, rooms control operations, and guest service excellence.

• Competitive salary and industry benefits.

• Dynamic and multicultural work environment

This company is an equal opportunity employer.

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At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.