Job Description

Job Title: Customer Care Representative

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $20 billion and approximately 70,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.

Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

About Team: South Asia Customer Care Team that plays vital role in managing Quote to Cash transactions, supports Customers in the region.

Role & Responsibilities

Purpose: Provide Customer Service, handle Order management, provide order status and handle complaints from Customers.

Nature of experience:

Order Management, Experience in core Customer Service.

Proven Customer Service/Customer Care experience.

Track record of over-achieving quota.

Strong phone contact handling skills, Good Email writing skills and active listening.

Familiar with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication skills.

Ability to multi-task, prioritize and manage time effectively.

Working knowledge in customs bonded warehouse would be additional advantage

Knowledge Required:

Order Management, Experience in core Customer Service handling end to end transactions in Quote to Cash.

Skills:

Order Management, Customer Service, Issue resolution, Customer retention, Listening Skills, Phone Skills, Email Etiquettes, Resolving Conflict, Multitask, Positive Attitude, Attention to Detail, People Oriented, Analysis, Problem Solving, Adaptability, Ability to Work Under Pressure, Computer Skills.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Apply today http://jobs.thermofisher.com .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.