Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right.

At Convatec we are on a journey to become a 'forever caring' organization, where customers are at the heart of everything we do. Our future growth comes from deeply understanding customer’s lives and challenges so we can craft meaningful experiences across the entire care experience. The business is in the process of rethinking the way it delivers experiences, moving away from product focused messaging, siloed data, multiple measurement frameworks, slow linear working and into experiences suitable to today’s world, with streamlined data insight, collection and optimization.

We are driving this change through a series of workstreams – by launching and embedding Marketing the Convatec Way into the organization, equipping marketers wit the framework and skills to build meaningful brands and customer connections to drive market share – the second is the omnichannel workstream, where we are developing infrastructure & experiences that both solve customers problems and drive simplification and productivity within the business.

The organization is in year 3 of its transformation journey, and this role sits in the marketing Centre of excellence which was set up in 2021.

Change is everywhere at Convatec. It’s transforming our business and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better.

Join us on our journey to #ForeverCaring as an Omnichannel Web Product Owner and you’ll do the same.

About the role:

The role is part of the marketing Centre of Excellence, a team of c. 20 people who work across digital, brand, capability & insights to deliver process, tools, and training to upskill marketers within the organization.

The objective of this role is to deliver improved customer experiences on the website. The website is our most complex channel, with significant omnichannel budget (c.5m) supporting its development. We are looking for an autonomous leader who can manage significant complexity and work with an ever-changing environment, with multiple stakeholders across the business from digital, to sales to marketing in a global matrix organization.

Your key duties and responsibilities:

• Deliver world class customer experiences on web – development & measurement

• Measure & monitor website over time, with clear KPI's set and diagnostics analyzed – to drive for greater engagement and ultimately conversion

• Manage backlog & prioritize work

• Collaborate with cross functional teams to deliver website workstreams (digital services, Sales Force Effectiveness and Business Units (BU’s)

• Communicate the plan to BU’s & work with them to deliver the plan

• Own the roadmap & planning from 2025 onwards

• Implement A/B testing methodologies and user testing to optimize web journeys and user experience

• Stay current with industry trends and best practices in digital marketing and website best practice to ensure the company remains innovative and competitive

• Provide training and support to marketing and sales teams on the content management system and processes

• Collaborate with the IT department to ensure seamless integration and functionality of requirements platforms with other systems

• Autonomous ownership of the website channel direction/strategy & able to juggle this with the day-to-day operational management

• Manage complex demand process & push back where required, based on business value

Key requirements

We are looking for someone with strong product and digital skills who:

• Has experience in medium to large matrix organizations through periods of transformation

• Comes from a Marketing background (essential)

• Brings Med Tech or Pharma/Life Sciences experience (highly desirable)

• Has the ability to translate complex technical language for range of different non-technical audiences

• Is passionate about delivering high-quality experiences end to end

• Actively encourages contributions from all those around them, recognizing the value of team members’ input when solving problems

• Has at least 8+ years of experience in website development & management

• Has experience in replatforming websites

• Experience working with digital/IT in agile environments

• Has a good understanding of business value related to features and functions

• Has outstanding communication, presentation, and leadership skills

• Sharp analytical and problem-solving skills

• Has the ability to effectively manage conflicting needs of stakeholders

About you:

• You are a strong communicator with superior verbal and written English communication skills. You have the ability to translate large amounts of information into succinct actionable insights

• You are Resilient and influential, thrive on challenge, bring colleagues along on the journey

• You are a Curious connector: you can connect the dots across people, projects, and partners, creating new opportunities.

• You are Strategic and business focused, always considering the broader picture and perspective of others, activating the right plan based on holistic understanding of the business challenge and business needs

Education and Qualifications:

• Degree in Marketing, Life Sciences or Similar

• Experience in website management, feature development & replatforming within an organization

• Experience in delivering great customer experiences

• Experience in data & comfortable using data to drive action

Principal Contacts:

Internal: Global Business Unit leads, IT Systems Software Manager, Global Business Units Digital Leads

External: UX/UI External Agencies

Travel Requirements:

This position is not expected to have significant travel requirements outside of the UK.

Hybrid working – 1 day per week in the office driven by business requirements as Convatec has a flexible approach to office working .

Languages

• English (Speaking/Writing/Reading)

Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone. This is work that’ll move you.

#LI-MO1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!