Starting Pay: $19.00 per hour

Schedule: Daytime shift

Description

• To facilitate and coordinate the daily business transactions of our customers as those transactions relate to provided services. Develop and maintain a dialogue with our customers in order to understand their business needs, directions and special requirements. Consistently strive to exceed the expectations of our customers.

• Review customer releases for outbound shipments.

• As received by customer, prepare “inventory manipulations” for processing, boxing, bagging, transfers and blends.

• Prepare warehouse receipts for inbound material.

• Prepare paperwork inbound paperwork for inbound bulk and packaged material.

• Generate spreadsheet reports as needed.

• Confirm, fax and scan paperwork.

• Maintain communication with customers regarding customers’ inbound barge, rail and truck activity.

• Maintain a thorough knowledge of customers’ current on hand inventories.

• Review customer complaints and where appropriate, develop and respond with both cause and corrective action.

• Work in conjunction with outside sales to provide the primary link between the customer and Watco in answering questions, resolving difficulties and communication business status.

• Maintain the confidentiality with all customers.

• Possess a thorough understanding of the terminals’ operating capabilities and processes.

• Must have strong organizational skills

• Must be able to work under pressure to meet deadlines.

• Ability to adjust to changing operating conditions.

  Machines, Tools, Special Equipment, Personal Protective Equipment Used:

  Data entry using computer system, calculator, email and copy machine used for making copies, faxing and scanning

  PPE; hard hat, vest, safety glasses, FR clothing, gloves, steel toed boots

  Requirements

• High school education or equivalent

• Two or more years’ experience in an office clerical position utilizing Microsoft Work, Excel and database software required.

• Prior experience in customer service, transportation, river terminal, and warehousing, ferrous alloys preferred,

• May be required to work overtime and weekends.

• Occasional trips to visit customers will be required.