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March of Dimes Canada Case Manager – Bilingual (English/French) - FT - Ottawa East Region in Ottawa, Ontario

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters . As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. You’ll be joining a team made up of more than 2,000 professionals that’s dedicated to solving big challenges and creating real change for people with disabilities in communities across our country. They’re at the center of all we do, and we make a real difference in their lives every day. It matters to us because the need is urgent — and it’s growing .

More than eight million people with disabilities in Canada experience challenges like poverty, discrimination, indignity, and isolation. These are the barriers that you’ll help tear down. Together, with your vital contributions, we’ll keep moving the dial on the challenges people with disabilities face. Our work is deep and wide — and you’ll always find it deeply rewarding — which is why we pull together to make change happen. Our collective efforts are rooted in our Purpose , Vision , and Mission , which inform how we drive all our work forward:

  • Purpose: Champion equity. Empower ability.

  • Vision: An inclusive, barrier-free society for people with disabilities. 

  • Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Whether starting or advancing your career with us, you’ll feel great knowing that you’re:

  • Contributing to our important mission: creating real change for people with disabilities

  • Joining a leading national charity with a history of impact and a future full of possibility

  • Enjoying industry-leading employment incentives and benefits

  • Supported in your professional growth, development, and success

  • Included in our empathetic and supportive work culture

Learn more about why we’re a great employer at marchofdimes.ca/careers .

Duties/Fonctions:

  • Assist with the administration, coordination, education, and financial/statistical monitoring of the Passport Program funded by the Ministry of Children, Community and Social Services.

  • Liaise with service coordinators and Developmental Services Ontario to review options for individuals/families for community participation supports and/or caregiver respite and monitor any service gaps.

  • Manage large numbers of case files with extensive financial follow-up and progress tracking.

  • Assess individual needs as they relate to the mandate of the program.

  • Communicate approved funding levels to individuals and/or families following the prioritization process.

  • Provide case management to individuals and/or families with complex disability and service needs.

  • Offer individuals and/or caregivers community resource options for accessing appropriate services.

  • Respond to concerns and/or complaints regarding specific situations with individuals, families, and/or community stakeholders.

  • Actively participate in community activities, including presentations, trade shows, and service fairs, to educate stakeholders on the Passport Program.

Qualifications/Compétences requises:

  • Knowledge of the Passport Program ( https://www.ontario.ca/page/passport-program-adults-developmental-disability ).

  • Relevant Bachelor’s Degree or College Diploma in Social Services.

  • Minimum 4 years of direct experience working in the field of Developmental Services.

  • Bilingual (English/French) PREFERRED.

  • Knowledge of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act.

  • Familiarity with available community services and supports throughout the Eastern Region, including Ottawa's English and French communities; Renfrew County; Stormont, Dundas & Glengarry; and Prescott Russell.

  • Sensitivity to the issues and barriers faced by individuals with Developmental Disabilities and their families.

  • Superior organizational, administrative, and time management skills.

  • Exceptional problem-solving ability and demonstrated sound judgment.

  • Ability to work independently and as part of a functional team.

  • Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously.

  • Must have a valid driver's license and access to a reliable vehicle for travel within the Eastern Region.

  • Excellent computer skills in word processing, Excel, and database management.

How to apply

If you are interested in applying, please submit your cover letter and resume by October 6, 2024. Please note that we do not require a cover letter for frontline roles.

Important details

  • We have a hybrid work policy that applies to some job positions. Please see individual job postings for more details.

Questions about working at March of Dimes Canada?

For general inquiries, you can reach us at recruitment@marchofdimes.ca

COVID-19 Vaccination Policy

Please note that March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommended by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.

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