Career Growth, Flexibility and Collaboration!

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We’re looking for a Senior Cloud Service Operational Compliance Manager (12-month contract)

Entrust provides several best-in-class cloud services for its customers. This role ensures that these services are operated at the highest levels of operational excellence. The successful candidate will utilize their expertise of operating complex cloud and hybrid-cloud multi-tier applications based on micro-service architecture to ensure that our cloud services meet and exceed uptime SLAs through operational best practices. This is through a holistic approach including process/operating procedures, with a strong emphasis on automation and a Site Reliability Engineering (SRE) focus.

• We offer flexibility

• We offer a diverse work environment

• Futureproof your career with a job in information security

How you will make an impact:

• Policy Creation: Developing policies, standards and templates for our Cloud/SaaS services’ standard operating procedures based on cloud best practices, corporate policies, and regulatory and compliance requirements.

• Ensuring Adherence: Making sure that operational processes comply with cloud best practices, corporate policies, and relevant regulations.

• Risk Management: Identifying and mitigating risks associated with non-compliance, focused on operational, technical and process gaps.

• Audit and Review: Conducting regular audits of operational processes to ensure ongoing compliance and identifying areas for improvement.

• Policy Implementation: Developing and enforcing policies that align with compliance requirements, including data handling, security measures, and user privacy.

• Training and Awareness: Providing training to staff on compliance matters to ensure they understand the importance and are equipped to maintain standards.

• Incident Response and Problem Management: Establishing protocols for responding to service impacts including investigation and remediation processes. Ensuring root cause investigations are thorough and identify root cause. Track and monitor action items for remediation from root cause investigations.

• Service Assurance: Ensure and audit services against best practices for monitoring/alerting. Ensure service processes/technology are aligned to an uptime-first mindset. Ensure SLA/OLA uptime calculations are objective, accurate and aligned with cloud best practices. Ensure processes to measure and report SLAs/OLAs transparently and in timely manner are followed.

Qualifications:

Basic Qualifications:

• Bachelor’s degree in computer science, software engineering, or other relevant education

• 10+ years of experience leading and operating complex multi-tier applications based on micro-service architecture.

• Demonstrated understanding and application of operational processes, automation, SRE, and underlying technology for mission-critical customer-facing cloud and hybrid applications.

• Proven ability for process engineering, documentation, operational risk determination, and operational process audit and score carding.

• Team player with strong ability to influence and mentor a diverse set of professional colleagues and leaders

Why Should You Apply?

• Leader in the security industry

• Friendly, supportive & knowledgeable teams

• Opportunities for on-the-job training

• You’ll help secure identities!

For more information, visit www.entrust.com (http://www.entrustdatacard.com/) . Follow us on LinkedIn (https://www.linkedin.com/company/entrust/) , Facebook (https://www.facebook.com/DiscoverEntrust/) , Instagram (https://www.instagram.com/discoverentrust/) , and YouTube (https://www.youtube.com/channel/UCsSZJjR1jryt134rkhK5Mhg) .

#LI-XT1

This role is eligible for a remote or hybrid work arrangement. Please consult with the recruiter for more information.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com .

Recruiter:

Xochitl Ticas Lara

Xochitl.TicasLara@entrust.com

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and data. We offer an unmatched breadth of solutions that are critical to enabling the future of secure data and networks and protecting trusted customer and citizen interactions. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.