Registered Pharmacy Technician

Location: Orlando, FL

Department: Call-center Pharmacy Team

Overview: We are currently seeking Registered Pharmacy Technicians to join our call-center team. In this role, you will handle a high volume of both inbound and outbound calls, managing prescriptions from initiation until they move to the fulfillment department. You will work across all queues and receive cross-training to ensure comprehensive service delivery. Your tasks will include intake, data entry, phone support, refilling prescriptions, manual resolutions, clarifying prescriptions, and managing transfers from other retail stores. Expect to handle 50-60 calls per shift if assigned to phone duty, touching all parts of the front-end pharmacy.

Responsibilities:

• Handle a high volume of inbound phone calls.

• Provide support with the receipt, review, and verification of patient prescriptions.

• Prep and scan documents, verify patient data, and enter prescription orders into our pharmacy data system.

• Work closely with pharmacists and pharmacy teams to ensure patient and provider needs are met promptly and efficiently.

Requirements:

• Registered Pharmacy Technician in Florida.

• Preferred: Nationally Certified - PTCB or NHA.

• Proficiency in Microsoft Office Suite.

• Experience with pharmacy processing systems.

• Familiarity with prescription terminology.

• Strong computer and typing skills.

Work Environment:

• Professional, in-office environment.

• Shifts are Monday-Friday, 8am-5pm or 9am-6pm.

• The pharmacy operates Monday-Saturday, 8am-9pm, with shorter shifts on Saturdays and overnight shifts available.

• Training lasts 2-3 weeks, with mandatory attendance from 9am-6pm or 8am-5pm. Some accommodations may be possible after training.

• If you are a motivated and detail-oriented individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.

  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

  Medical, dental & vision

  Critical Illness, Accident, and Hospital

  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

  Life Insurance (Voluntary Life & AD&D for the employee and dependents)

  Short and long-term disability

  Health Spending Account (HSA)

  Transportation benefits

  Employee Assistance Program

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.