Network Operations Center Coordinator

Job ID 9920 Date Posted 04/22/2024 Location Orlando, Florida Airport Lake Nona, FL Company Signature Flight Support LLC Job Type Full time Job Level Standard

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Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

The Operations Coordinator is a crucial member of the Network Operations Center who provides operational assistance and coordination. The role demands an individual capable of liaising with different operational teams, managing communications, and assisting in operational challenges such as weather disruptions and ramp congestion. This position involves shift work, with responsibilities spanning PM and midnight shifts to ensure 24/7 operational coverage.

Job Responsibilities

Essential Duties and Responsibilities:

(Other duties may be assigned)

1. Shift-Based Operational Support: Assisting in NOC operations across various shifts, including PM and midnight shifts, to maintain operational continuity.

2. Liaison for Stakeholders: Acting as a contact point for FBO Dispatchers, GMs, Duty Managers, and liaisons from NetJets and Flexjet.

3. Weather and Event Coordination: Aiding in the management of de-icing operations, diversion planning, and peaking event strategies.

4. Operational Challenges Resolution: Addressing ramp congestion, fueling delays, and other operational issues in a timely manner.

5. Assistance in Scheduled Operations: Supporting the management of scheduled operations like NetJets and Flexjet's operating days and charter activities.

6. Customer Communication: Facilitating communication with NetJets and Flexjet liaisons, pilots, and VIPs and handling general notifications.

7. Internal Communication and Reporting: Assisting in organizing shift briefings, managing email correspondences, and ensuring effective communication within the NOC.

Job Qualifications

Minimum Education and/or Experience:

• Experience in operations coordination, preferably in aviation or a related field.

• Strong communication and organizational skills.

• Ability to work effectively under pressure and in a shift-based environment

• Familiarity with the aviation and/or transportation industries is a plus.

• Team player with a collaborative problem-solving focus.

• Minimum of 18 years of age

• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies

• Must be legally authorized to work in the country of employment

Additional knowledge and skills:

• Analytical Skills : Ability to analyze complex operational situations and data to make informed decisions.

• Technological Proficiency : Familiarity with operational software, scheduling tools, and communication platforms in aviation or similar industries.

• Interpersonal Skills : Excellent interpersonal skills for effective collaboration with team members and stakeholders.

• Multitasking : Ability to handle multiple tasks simultaneously while maintaining attention to detail.

• Teamwork: Demonstrated ability to work collaboratively in a team environment.

• Communication: Exceptional verbal and written communication skills.

An Equal Opportunity Employer, including Disability/Vets

About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance

• Health Savings Account

• Flexible Spending Accounts

• Life Insurance

• Disability Insurance

• 401(k)

• Critical Illness, Hospital Indemnity and Accident Insurance

• Identity Theft and Legal Services

• Paid time off

• Paid Maternity Leave

• Tuition reimbursement

• Training and Development

• Employee Assistance Program (EAP) & Perks