Description

Responsibilities:

• Technical Support:

• Provide timely and effective technical support to users via phone, email, and in-person.

• Troubleshoot and resolve hardware and software issues, including desktop computers, laptops, printers, and mobile devices.

• Assist with account creation, password resets, and other user access requests.

• Document and track all support incidents in a ticketing system (e.g., Zendesk, ServiceNow, Jira).

• Active Directory and Group Policy:

• Manage user accounts, groups, and permissions within Active Directory.

• Create and maintain Group Policy Objects (GPOs) to enforce security settings and software installations.

• Troubleshoot Active Directory and Group Policy related issues.

• Ticketing System:

• Efficiently manage and prioritize support tickets within the assigned ticketing system.

• Accurately document incident details, resolution steps, and knowledge base articles.

• Adhere to established SLAs and KPIs for ticket resolution.

  Requirements

Qualifications:

Minimum 3+ years of experience as a Systems Engineer or related role.

Proven experience with VMware vSphere, including vCenter Server and ESXi hosts.

Strong understanding of Active Directory concepts and administration.

Experience with scripting languages (PowerShell, Python) a plus.

Relevant industry certifications (VMware VCP, Microsoft MCSA) a plus.

Excellent troubleshooting and problem-solving skills.

Ability to work independently and as part of a team.

Strong communication and interpersonal skills.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .