ORANGE - SEE WEBSITE FOR FULL JOB DESCRIPTION - Community Health Worker I The Community Health Worker I provides culturally appropriate outreach, lay health education, and assists patients in accessing needed services in the community. CHW I\'s act as a liaison between individuals, the Community Health Center, and area social service providers. The desired candidate has a pleasant, welcoming personality, and is willing to learn new skills. Candidate will support CHCFC\'s mission, vision, values and contribute to a work environment that is caring, collaborative, and innovative. REQUIRED SKILLS, EDUCATION & EXPERIENCE: Education: High school diploma or equivalent required. Formal training or 1-3 years\' experience related to the role required. At least one certification is required as a medical interpreter, insurance navigator, or other certification as approved by hiring manager. Proficiency in written and spoken English. Bi-lingual English/Spanish, English/Haitian Creole, or English/Russian a plus. Experience: At least 1-3 years\' related experience in the Franklin County community or North Quabbin region required. Prior community outreach or medical office/interpreting experience with specific experience with MassHealth, Children\'s Medical Security Plan or other public health programs preferred. Skills: Exceptionally organized. Must be able to manage multiple initiatives, determine urgency in a meaningful and practical way, use goals to guide actions, create detailed action plans, with the ability to organize and schedule people and tasks. Must be able to clearly present information through spoken or written words, read and interpret complex information, talk with colleagues, students and collaborative partners, and listen well. Must be able to develop rapport with others, recognize their concerns and feelings, build and maintain long-term associations based on trust, and help others. Ability to work harmoniously with ethnically, culturally, racially, and gender diverse staff and patients. Ability to efficiently operate basic office equipment (multi-line phone, fax, photocopier). Ability to use Microsoft Office (Word, Excel, and Outlook), Internet, and Epic EHR Understands and is familiar with basic medical terminology. Safe driver with good driving record and current MA license to operate an automobile required. PRIMARY RESPONSIBILITIES: Ensures the provision of high-quality patient care by assisting in daily problem solving as it pertains to Health Center patients accessing health-based needs and bridging gaps between individuals and social services they need within the community Conducts Outreach, Engagement, and Population Health Activities: Develops and implements outreach plans in community settings to raise awareness of Health Center services and enroll individuals in need of them. Evening and weekend hours occasionally required Establish and maintain cooperative relationships with community-based organizations and other resources to promote client services, care, education, and advocacy Collaborates with interdisciplinary teams to implement data-driven outreach strategies to re-engage patients in care which target Social Determinants of Health (SDoH), Health-Related Social Needs (HRSN), and gaps in digital health navigation Provides Additional Patient Support: Reduces patient access barriers by educating clients on Health Center services by providing assistance with registration and scheduling processes as needed Provides transportation assistance for patients per Health Center transportation assistance protocol. Operates health center vehicle safely and maintains detailed daily activity log and vehicle log per Health Center policies and procedures. Provides introductory-level technology assistance both virtually and in-person to enable patients to engage with telehealth aspects of care delivery