Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time dispatcher with integrity and professionalism to join our team in Opelika, Alabama. The work hours are 7:30am-4:30pm Mon-Fri, plus an on-call rotation. 

Our dispatch team works diligently to ensure that our technicians get to their calls and that our customers know when they will be arriving. This position plays a vital role in making sure our customers are receiving exceptional service. We want you to be a part of helping us positively impact and enrich each person whose home we service.

Who You are:

• You must be excited about making a difference in people’s lives every day

• You are an excellent multi-tasker with the ability to work in a fast-paced environment

• You enjoy and excel at solving problems

• You stay calm under pressure and address any issues in a quick and efficient manner

• You are highly detailed-oriented and organized

• You are a self-starter and can work independently as well as on a team

What You will be doing:

• Effectively communicate with customers and handle any questions or needs they may have

• Organize and assign calls to techs and dispatch techs out

• Book calls when necessary

• Build installs and book estimates

• Debrief calls and input all information from call into system

• Develop the necessary skills to navigate Spectrum and utilize it properly (prior knowledge of this is preferred)

Who We are:

• We believe in Doing the Right Thing

• We believe in Service Excellence

• We believe in Mutual Respect

• We believe in Delivering Happiness

• We believe in Safety

• We believe in Continuous Improvement and Dedication

Perks:

• Competitive Wages

• 401K Benefits with match program

• Paid Holidays

• Paid Vacation

• Health Plan for team members and their families

• Other insurances including vision, dental, life, short-term and long-term disability

• LegalShield

• Marketplace Chaplains

• On staff National Certified Counselor

• Opportunity for professional growth and development

Qualifications:

• High School Diploma or GED

• One year of dispatch work experience required

• Customer service and phone experience required

• Proficient in Microsoft Word and Excel

• Excellent communication and computer skills

• Required 40+ WPM

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