As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

<p>Responsibilities:

<li>Assist customers with issues and concerns they are experiencing during the use of the product and/or service <li>Document call-related information for auditing and reporting purposes <li>Maintain and update customer information as necessary <li>Upsell current customers on new or enhanced services

<p>Qualifications <li>High school diploma or GED <li>Customer service experience is a plus <li>Strong computer navigational skills <li>Familiarity with Microsoft Office applications (Word, Excel) <li>Excellent oral and written communication skills <li>Exceptional listening/comprehension skills <li>Professional and courteous <li>Customer oriented

<p>Work Environment: <li>Ongoing usage of phone and computer systems <li>Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
<li>Alorica will provide the equipment you need to conduct your work which may include a webcam. <li>You will need to provide an Internet/Broadband Internet Connection DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
<li>Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

<p>Physical Demands: Constant sedentary work

<p>Benefits

Health, dental, and vision coverage/HSA; PTO; Paid holidays and sick time; Optional daily pay or weekly pay; 401K retirement plan; Leadership programs; Paid training and tuition reimbursement; Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies; Employee assistance program; Additional voluntary benefits