Join the team at Avera!

Award Winning Health Care: Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME.

Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

You Belong at Avera: Competitive pay, various shifts to fit your lifestyle and opportunities for career growth.

Exciting opportunity to join Avera as a Patient Services Coordinator!

Position Highlights:

• Positive Work Environment: Be part of an organization where we practice the mission in our daily operations and demonstrate our pride by delivering excellent care.

• Career Growth: Great opportunity to obtain health care experience for those that are looking to further their education in a healthcare related field.

• Job Satisfaction: Each day you will positively impact each patient you serve by providing direct patient care.

  Job Summary

• Coordinates patient appointments and care to be received.

• Demonstrates general computer skills and a good understanding of the current hospital and clinic computer systems.

• Communicates all necessary information with appropriate department regarding patient/customer care.

• Maintains computer appointment scheduling and follows office scheduling policies/parameters.

• Provides information to customers within scope of knowledge or refers to appropriate individuals.

• Maintains up to date documentation by provider notes, test results and hospital records in the EMR in the appropriate place and in a timely manner.

• Verifies that an encounter form is completed for every patient and is routed to the Business Office daily.

• Calls patients for preventative or follow up services as directed by the provider.

• Conducts follow up calls to patients.

• Calls other professional offices for patient care coordination.

• Looks ahead on the weekly/daily schedule to request records to be scanned.

• Acts as a Receptionist for coverage to be present at the pod area during clinic hours.

• Politely greets and directs customers to the appropriate department and/or personnel.

• Assists patients with ambulatory difficulties.

• Answers multiple line telephone for the pod and routes calls promptly.

• Demonstrates proper telephone etiquette and the ability to operate the phone system.

• Maintains work area and pod waiting area in a neat and orderly manner.

• Covers pod waiting area at all times when customers are expected and secures a replacement when leaving unattended during breaks, lunches, or when working on a special project.

• Performs other duties as assigned.

  Education and/or Experience

• High school degree or equivalent outside study.

• Associate’s degree preferred but not required.

• Related medical experience preferred.

• Basic computer skills required.

  Work Schedule

• Monday-Friday, 8:00am-5:00pm; PRN (as needed)

  Pay

  The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

• $17.50 - $22.00 per hour

  What Makes Avera Special? (http://www.avera.org/careers/what-makes-avera-special/)