Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

• As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.

• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.

___________________

About the Role

The quota analyst is responsible for creating and maintaining technicians’ schedules and capacity for field service demand work. This role will work closely with Dispatch Planners/Managers and Field Leadership to ensure dispatch intervals are within scope and appointments are met daily. The quota analyst is responsible for one to four states, 40 to 80 buckets, approximately 350 technicians, or equal to about 1/6 th of the Kinetic footprint.

What You’ll Do

• Monitor capacity reports and dashboards, adjust capacity to account for higher demand in any markets

• Maintain technician schedules, including working time, non-working days, and reoccurring activities

• Alert and collaborate with field leadership on solutions to add capacity in areas of high demand

• Coordinate travel for technicians between donor and recipient markets

• Monitor capacity solutions to ensure a return on investment and budget expectations are met

• Work with routing planners and field managers to balance strategic needs of low intervals with tactical needs of met appointments

• Collaborate with sales and marketing to ensure enough field capacity is available for forecasted demand

• Build daily/weekly reports as needed on a rotating basis

Do You Have?

• Proficient in problem solving

• Proficient in field service systems

• Knowledge of inbound dispatch systems

• Good oral and written communication skills

• Good organizational skills

• Ability to multi-task

• Innovative and highly motivated

• Ability to prioritize work

• Ability to perform in fast-paced environment

• Ability to work in a group to reach common goal

• Ability to adapt to process improvements and changes

• Knowledge of basic grammar rules and business math

• Basic PC knowledge and keyboarding skills

• Positive, outgoing attitude

Minimum Requirements

College degree and 2-4 years professional level experience; or 6+ years professional level related experience; or an equivalent combination of education and professional level related experience required.

The starting compensation range for this job is $50,000 to $64,300.

Physical Tasks - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

___________________

Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

• Identity Theft, Legal, Auto & Home and Pet Insurance

• https://windstreambenefits.com

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.

Job Details

Job Family Customer Service

Job Function Customer Service Support

Pay Type Salary