This is a Job Description for a Group IT - Regional Support Engineer -- South in Olive Branch, Mississippi.

Summary: The IT Regional Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel.

  The role coordinates all support needs for assigned locations.

Duties & Responsibilities: Provide end user support to office staff and plant personnel. Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system. Log equipment details and assignment in asset management system. Identify frequent issues and follow escalation procedure for problems/major incidents. Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.). Undertake small projects based on business requirements as assigned by manager. Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work. Identify gaps or inefficiencies in existing operations and proposes solutions/improvements. Participate in idea generation for improvements and execute agreed upon solutions to completion. Contribute to knowledgebase articles and documentation. Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system. Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues.

Requirements

and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}

: Associate's degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor's degree and one (1) year IT support experience. Excellent critical thinking, problem-solving, and troubleshooting skills. Excellent written and verbal communication skills. Familiar with IT Concepts:

  Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365. Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert. Willingness to obtain one or more common industry certifications within first 60 days of employment.

Equal Opportunity/Affirmative Action Employer.