This is a job for a Customer Service Manager position with a company located in Olive Branch, MS.

Job Description: This position reports to the Division Marketing Manager and work cross-functionally to support business growth.

Duties: Establish relationships with all customers. Develop, implement, and manage performance measurement tools for both the department and department team members. Evaluate, recommend, and implement strategies to increase customer satisfaction to a world class level. Conduct work flow analysis through the use of flow charting to identify and implement process improvements. Work closely with Quality and Engineering team members to ensure that customer quality concerns are being addressed. Support sales growth goals and an effective order-to-cash process. Implements strategic pricing as determined by Division. Maintain/manage government compliance requirements. Supply forecast to ensure optimum customer responsiveness.

Qualifications: 4 year college degree in Business, Marketing, or other related field. Experience leading a team. Excellent written and verbal communication skills. Proficient in Microsoft software. SAP experience is beneficial. Strong analytical skills required. Experience in the manufacturing industry is beneficial. Sales and Marketing experience is a plus.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.