A Snapshot of your Day

As a Sales Support Operator, your primary responsibility will the resolution of issues associated with a highly transactional Aftermarket Parts business. The goal is to minimize and reduce these issues (and you’ll be a key contributor to that initiative). But the successful resolution of these issues directly impacts the customer’s experience and our financials. As time permits, you will also support the team creating spare parts lists for steam turbines. These spare parts lists are trusted technical references and a key contributor to sales success. Come help grow our business!

How You’ll Make an Impact

The specific responsibilities assigned to the position (but not limited to) are:

• Resolve issues relating to order errors. This includes but is not limited to incorrect parts ordered or delivered, wrong shipping information, tax issues, quality or warranty issues, and more.

• Coordinate with internal teams such as Quality, Operations, Warehousing, Engineering, Sales, Tax, or Collections teams will be required in order to resolve the issues.

• Provide reports and metrics on quantity, cause, cost, and corrective actions of the issues.

• Create “Recommended Spare Parts Lists” (RSLs) for New Unit and Service inventory purposes, scheduled maintenance and major overhauls along with Vital, Ideal, and Preventative (VIP) lists.

• Drive client satisfaction through responsiveness and ease of doing business - resolve issues quickly and escalate if necessary.

• Perform other miscellaneous tasks to support the well-being of the Parts Organization.

What You Bring

• Bachelor's Degree or associates degree in business, business administration or related field.

• A minimum of 2+ years of experience in parts operations, cost accounting and/or customer service or equivalent field.

• Ability to prioritize multiple tasks simultaneously and thrive in a fast-paced environment, while being diligent and focused on meeting deadlines.

• Ability to read and interpret drawings and bills of materials.

• Experience with Oracle and/or SAP.

• Flexibility to travel 5%.

• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Transformation of Industry

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Check out this video to learn more about Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards

• Career growth and development opportunities

• Supportive work culture

• Company paid Health and wellness benefits

• Paid Time Off and paid holidays

• 401K savings plan with company match

• Family building benefits

• Parental leave

This job may be in New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html . The base salary range for this position in New York is $61,500 - $114,000 and the annual incentive target is 10% of base salary.

Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

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Equal Employment Opportunity Statement

Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local

law.