POSITION: CUSTOMER SERVICE REPRESENTATIVE

• LOCATION: Olathe, Kansas

• SHIFT: Tuesday - Saturday | 1:00PM - 10:00PM

• TRAINING: Monday - Friday | 8:00AM - 4:30PM (first 2 weeks, then will move to Tues-Sat shift)

• START DATE: July 22nd

DESCRIPTION: We are seeking a friendly and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you'll be the first point of contact for our clients & customers, providing exceptional service and resolving inquiries promptly. Your positive attitude and problem-solving skills will contribute to our overall customer satisfaction!

JOB DUTIES:

• Handle work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone

• Handle high volume inbound and outbound calls

• Qualifying and verifying customer requests

• Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner

• Investigate and resolve customer complaints or issues promptly

• Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction

• Other duties as assigned

SKILLS & QUALIFICATIONS:

• 1+ year of customer service experience

• High School Diploma or Equivalent (GED)

• Previous experience is call center is preferred, but not required

• Solid tenure or working history

• Proficient in Microsoft programs; Excel, Word, Outlook, and Microsoft Teams

• Problem-solving skills

• Excellent verbal and written communication skills

• Attention to detail

If you're passionate about helping customers and thrive in a fast-paced environment, we'd love to hear from you - apply today!

EXPERIENCE LEVEL:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.