Req ID: 445871

* Benefits: Paid Time Off, 401(k) – 100% Match up to 5%, Medical/Dental/Vision Insurance, Tuition Assistance Program, Remote position, Hiring Immediately *

JOB RESPONSIBILITIES:

• IT Operations

• The IT Operations Center Specialist will monitor core services and infrastructure for various teams across the Love’s organization

• Utilizing Enterprise monitoring tools, monitor critical sites as well as production and non-production environments, alerting appropriate team(s) on failure or alarm conditions.

• Review the status of scheduled back-up jobs, restarting failed jobs as necessary, or noting their failure to the appropriate team.

• Draft, audit and send IT Communications to the enterprise to provide transparency of ongoing major incidents.

• Security

• Support corporate and infrastructure security policies.

• Situation and Incident Management

• Forward and analyze all incoming information—alerts, tickets, vendor and IT team notifications, customer calls and reports, etc.—for evidence of incident and scope and escalate per escalation matrix(ices).

• In case an incident is escalated, open appropriate bridge lines and notify resolving teams, individuals, and vendors; notify additional personnel or groups as requested by situation, infrastructure, problem management, or corporate management.

• Server/Network/Application administration

• Run diagnostics, scripts, patching, and other troubleshooting or maintenance tasks.

• Perform symptom recognition and first-level reporting of hardware or software failures to appropriate team(s).

• Perform basic corrective or troubleshooting tasks under the direction of technical team(s) or through pre-approved procedure(s).

• Other duties assigned as needed.

EDUCATION, EXPERIENCE, SKILLS:

• Experience:

• 2-3 years’ experience in a technical role, and experience analyzing data and creating reports.

• 2-3 years’ experience managing relationships with internal and/or external customers or accounts.

• Skills:

• Organized, process-oriented, with excellent prioritization, analytical, written, and oral communication skills— these are essential for an IT Operations Analyst.

• As a NOC Technician, personnel should be familiar with basic datacenter facilities and processes to ensure smooth operations.

• Understanding of basic server, storage, and network hardware is required, especially for a Network Operations Center Technician to effectively manage and troubleshoot IT systems.

SCHEDULE AND WORK LOCATION:

• This is a full time position.

• Remote work is offered after the onsite training period is complete. The onsite training will take place at our corporate office in Oklahoma City (OKC).

• Applicants for this position must reside near OKC since this is a 24/7/365 role and they must be avaialble to come into the office as the business requires.

• Training Schedule:

• Monday-Friday from 8 AM to 5 PM.

• Training typically lasts 2-4 weeks.

• Training will be onsite at Love's corporate office.

• Workshift:

• Evening Shift from 12pm-12am.

• The NOC Technician in this role will work 3 days per week, and workdays are Friday, Saturday, Sunday. This is a full time position.

OUR CULTURE: We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities. Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Job Function(s): Information Technology

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.

• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.

• Musket, a rapidly growing, Houston-based commodities supplier and trader.

• Trillium, a Houston-based alternative fuels expert.

• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.

EOE-Protected Veterans/Disability