Summary Serves as a Facility Information Support Specialist (Archibus) in the Facility Services Division, AMP-100, performing multiple and varying assignments to support development and administration of Archibus, a commercial facility management information system. Work activities are performed under the limited direction of the manager, team lead, or more experienced staff. Acts as an individual contributor and/or member of a team, with little direction. Responsibilities Applies Archibus experience and advanced knowledge to provide various technical support tasks for Archibus, which functions as the primary facility management automation tool for the Aeronautical Center, FAA Headquarters, and nine FAA regional offices. Archibus technical support includes support for users, troubleshooting and analyzing problems or issues, developing training and help documentation, and conducting user training on all business functions supported by Archibus. Other Archibus related tasks include researching new Archibus modules and functionality, analysis and quality control of data, testing software upgrades and new functionality, writing and reviewing system documentation, developing and conducting needs assessments for system enhancements or expansion, business operations analysis, and assisting with development of Archibus solutions to support AMP business processes. Other duties include assisting with creating, maintaining, updating, and troubleshooting Archibus AutoCAD drawings using AutoCAD and Archibus software, as well as researching, developing, and supporting GIS (Geographic Information Systems) technology used in Archibus technology used in Archibus (ESRI and ArcGIS) and related facility management operations. Related activities include development, support and maintenance of multiple KSN (Knowledge System Network) sites for AMP, which are built on Microsoft SharePoint technology, and assistance with Information Systems Support (155) research, compliance, and documentation. Utilizes effective communication and interpersonal skills with team members, which include senior team personnel, automation systems team lead and customers, providing vital support to this collaborative and high efficiency team. Customer contacts are typically internal and external to AMP, including regular contacts with employees or groups of varied skill levels in the immediate organization, regional/ Center personnel, and personnel in FAA Headquarters or other external organizations. Established policies/procedures provide guidance for most assignments, but allow considerable discretion for the employee to select the most appropriate approach or to recommend new approaches. Assignments often require a review of policies and precedents, discussion of requirements and scheduling, with limited support or guidance of the manager or team lead. Resolves most problems and work issues without the assistance of the manager, team lead, or more experienced professional. Refers problems to manager, team lead, or more experienced professionals that require their attention. May assist in developing and recommending solutions. Work is reviewed periodically, typically at major milestones and at completion, for policy compliance and alignment with the requirements of projects and/or other work activities. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications TO QUALIFY AT THE FV-H (FG/GS-12) LEVEL, you must demonstrate in your application you possess at least one year of Specialized Experience equivalent to FV-G or (FG/GS 10/11) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. SPECIALIZED EXPERIENCE includes experience and proficiency with supporting Archibus facilities and infrastructure management system, including configuration, development, technical support, analysis, and operations, to include troubleshooting AutoCAD drawings using Archibus software; conducting user training on business functions supported by Archibus; researching new Archibus modules and functionality, testing software upgrades and new functionality, writing and reviewing system documentation; developing and conducting needs assessments for system enhancements or expansion; development of Archibus solutions to support business processes. Applicants should provide examples of Specialized Experience in their Work History. Qualifications must be met by the closing date of the announcement. Education See qualifications required. Information Regarding KSA’s: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each Knowledge Skills and Abilities (KSAs), in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSAs and Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. NOTES: 1) Applicants must apply online to receive consideration for this vacancy announcement. Faxed, mailed or emailed applications cannot be accepted. 2) Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. 3) Some, none or all applicants may be interviewed. 4) Positions to be filled at the H band level, within AMP-100, and a duty location of Oklahoma City, OK. 5) This position is covered by the FAA Core Compensation plan. Additional information about core compensation is available at the following website: Pay & Benefits | Federal Aviation Administration (faa.gov). 6) To confirm receipt of emailed documents contact Jeff Westlake at Jeffrey.K.Westlake@faa.gov. 7) Additional information regarding living in Oklahoma can be found at https://www.abetterlifeokc.com. This is a bargaining unit position. This position is represented by AFGE 2282: Aero Center Consolidated. Links to Important Information: Locality Pay , COLA