MasterCard Manager, Global Product Integration in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Manager, Global Product Integration
Job Description Summary: Manager, Global Product Integration
Overview: Purpose of the Global Product Integration Team
The Global Product Integration (GPI) team is a global team within the Customer Delivery organization.
With a focus on new products and services, the Global Product Integration team collaborates with product owners, development teams, and other stakeholders across MasterCard to ensure the necessary customer onboarding processes, documentation, tools and trained delivery resources are in place prior to the launch of new products and services in the regions.
Purpose of the Job
Global Product Integrators are the entry point into Customer Delivery for new products and services. We enable Mastercard to deliver more, faster and better; through the development of flawless and scalable Customer implementation processes. We challenge the way we implement products and services at Mastercard, partnering with product and development teams through Product Management Excellence to ensure our products and services can be delivered at scale in a consistent and efficient manner.
Global Product Integrators ensure a simple and streamlined customer onboarding process by developing consistent and repeatable processes used globally by our delivery teams, resulting in a positive customer and employee implementation experience.
oThrough partnership we understand new products and services, why it matters how it works, and define how to implement it to ensure a fast and flawless customer deployment.
oWe transfer product subject matter expertise and implementation process knowledge to the regions
oWe support customer facing teams through initial product launches.
oWe drive and support Customer onboarding process improvement initiatives; eliminating non value add activities and automating manual processes; ultimately resulting in an improved customer onboarding experience
oAre you passionate about realizing whats next?
oDo you want to gain a global perspective and exposure to new products and services?
oAre you willing to challenge the status quo?
oCan you make the complex, easy and simple to deliver?
The successful candidate will lead the discovery and definition of customer onboarding processes for Mastercard Network Gateway Service (MNGS). He/she will be responsible for enabling and supporting regional delivery teams to implement fast and flawlessly with our Customers.
Review and assess as part of the Global Product Management Excellence (PME) framework new / bespoke product ideas, concepts and Go To Market approaches for delivery and broader commercialization impacts.
Articulate delivery implementation requirements towards business partners to achieve efficient, flawless, fast and light customer touch onboarding.
Act as a product and onboarding process subject matter expert for their assigned integration products and services; providing technical product & process support to regional customer delivery teams and business partners.
Develop consistent and repeatable customer onboarding processes and documentation for delivery teams to ensure quality customer implementations.
Capture and share onboarding best practices / enhancement requirements to improve future product development and customer onboarding processes.
Ensure delivery resources are trained on the Product and Customer onboarding processes to enable the smooth transition of delivery ready products and services to the Regions.
Drive product delivery readiness to enable the transition of products and services to Regional SMEs
All About You
Previous experience with Emerging products, with emphasis on MNGS. Experience with other Mastercard Products including Core/Commercial and the Enterprise Security Solutions (ESS) suite of products is a plus
Ability to quickly understand, assess, simplify and articulate complex business and technical challenges / solutions
Comfortable with uncertainty, changing and fast paced environment
Analytical and problem solving skills (define, measure, analyze, improve and control)
Ability to build strong working relationships and to interact well with the customer, internal and/or external business partners, and with varying levels of management
Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
Self- starter with ability to work independently and to work flexible hours as needed to support global delivery teams
Ability to lead, negotiate, and drive change in a technical work environment
Understanding of payment ecosystem and value chain
Core and emerging product understanding
Six Sigma, SAFe and/or Project management accreditation (e.g. PRINCE2 / AGILE project management) a plus
Language skills a plus
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-73881