Job Description

A client of Insight Global is seeking a Desktop Support Technician to join their IT operations support team to work on-site in Odessa & Midland Site locations.

Responsibilities include, but are not limited to:

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity;

May install software or perform hardware testing ;

Enter commands and observe system functioning to verify correct operations and detect errors;

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities;

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

This individual will be on site 5 days a week at the Odessa or Midland location (ten minutes away from one another) based on needs. Hourly Pay for this role is $30/hour.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

3+ years experience as a Service Desk Technician or relative experience

Strong Windows 11 Installation and Troubleshooting skills

Familiarity/Experience working with SAP

Strong Customer Service, Verbal written communication and problem solving skills

Ability to work independently and manage one's time

Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software

Knowledge of hardware support relating to printers or monitors and software support with basic MS suite, OS installations

Experience or knowledge imaging PCs

Experience with Inventory Management and Documentation Active directory, IN Tune is a plus

Previous experience working on site with face to face interactions null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.