Description

Essential Functions

• Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the shift or unit.

• Monitor performance and provide feedback, coaching, mentoring and training for staff.

• Respond to and manage emergencies.

• Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.

• Maintain communication and relationships between medical staff, other department staff and leadership team by attending meetings and coordinating interdepartmental functioning in support of the mission and goals of the organization.

• Perform day-to-day operational and administrative tasks such as maintaining information files and processing paperwork.

• Conduct and administer fiscal operations, including planning budgets, authorizing expenditures and coordinating financial reporting.

• Prepare activity reports to inform management of the status and implementation plans of programs, services and quality initiatives.

• May, as determined by staffing or census needs, participate in therapeutic or recreational group activities.

• Oversee admitting and discharging of patient.

• Monitor physical and emotional well-being of patient and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed.

• Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures as needed.

• Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patient to the community.

• Coordinate events and activities of others, scheduling programs and activities as needed.

• Provide transportation for patient as needed. May include driving of facility motor vehicle or coordinating transportation with appropriate staff member.

• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

  Job Requirements

• High School diploma or equivalent required. Associate's or Bachelor’s degree in human service field from an accredited college or university preferred.

• Must have served in a Patient Support role for one or more years with an additional two or more years of experience in a customer support/service role, preferably in the health or human services field.

• Must have minimum of 1 year supervisory experience.

Qualifications

Education

Required

• High School/GED or better

Preferred

• Associates or better

Experience

Required

• 1 year: Supervisor

• 2 years: Patient Support

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)