Job Information
FirstService Residential Resident Services Coordinator in Ocean City, New Jersey
Job Overview:
As a Resident Services Coordinator,you’llbe responsible forassistingwith the management and administration of theday-to-dayoperations of the Community Association business. Handle customer service functions. Maintain communication with Board of Trustees and homeowners. Serves as the primary source of contact for residents and homeowners on association matters.
This is a full-time position and the schedule is Tuesday - Sunday 8am - 4pm.
Your Responsibilities:
- Regular attendance and punctuality are essential functions for the role
- Assure that the policies,resolutionsand other acts of the Board are carried out
- Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
- Provide excellent customer service andmaintainopen lines of communication with fellow Associates,homeownersand Board of Trustees
- Have general knowledge and understanding of building systems and components
- Follow all policies and procedures of the Company
- Work closely with Management to learn all responsibilities of site operations
- Such other duties and responsibilities as mayreasonably bedirected andrequired
- Log work requests in Connect and generate work orders for maintenance staff and/or contractors
- Update work order log with notes and action taken by vendors.
- Close open work orders in system when complete by vendor. Work order is not considered complete unless the vendor has signed original work order and returned to office.
- Provide Community Manager with work order log for inclusion in Board package.
Skills & Qualifications:
Bachelor’s degree or equivalent work experience
Critical thinking, problem solving, judgement and decision-making abilities are necessary.
- Proficiencyin computer programs like Microsoft Office, Outlook and Windowsrequired.
- Ability to work with sensitive and/or confidential information.
What We Offer :
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental,andvision. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match. Occasional travel may berequiredto attend training and other company functions.
Compensation : $21.00 perhour