Organization:

SHSO-Sutter Health System Office-Bay

Position Overview:

Repairs, moves, adds and changes, and installs small-to-large projects and performs preventative maintenance on unified communication systems and related applications. Provides technical design, implementation, and validation services for infrastructure technologies. Designs systems integration and monitors systems performance ensuring optimum operations. Provides technical guidance and support to Information Services (IS) personnel. Provides requirements for network engineering, implementation, and operations.

Job Description :

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma

• Associate's: Computer Science, Information Technology, or related field of study

TYPICAL EXPERIENCE:

• 2 years of recent relevant experience.

• Cisco Call Manager and Cisco Unity Voicemail

• Nortel

SKILLS AND KNOWLEDGE:

• Knowledge of multi-unified communication and/or telecommunications platforms.

• Working knowledge of Internet Protocol (IP) networking.

• Intermediate knowledge of cabling standards and documentation maintenance.

• Knowledge of automatic call distributor (ACD).

• Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts.

• Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.

• Analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors.

• Establish and maintain cooperative working relationships with clients, Information Services (IS) team members, management, and executive personnel/staff.

• Expertise with data quality issues.

• Work as part of a team and collaborate with colleagues.

• Working knowledge of overhead paging system.

• Working knowledge of operator console.

Job Shift :

Days

Schedule :

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

This position is work from home eligible.

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $38.25 to $57.38 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.