This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12142605 Beacon Hill is working with a national healthcare provider to help find a HR Customer Service Specialist to deliver exceptional customer care and service. This role involves handling a high volume of inquiries and administrative tasks through standardized processes, including order fulfillment and database transactions. This role offers an opportunity to be a vital part of a dynamic HR team in Chicago\'s suburb- Oak Brook.

Responsibilities:

• Address escalated HR inquiries via telephone, website, or email, utilizing available tools and resources to provide accurate responses.

{=html} <!-- --> - Use procedures, policies, ERP systems, and other reference materials to assist in resolving team member and manager inquiries.

{=html} <!-- --> - Record and manage incoming calls using a case management tool, ensuring issues are resolved within defined service level agreements.

{=html} <!-- --> - Proactively escalate issues to Tier II, COE teams, and HRIS teams to meet service level expectations.

{=html} <!-- --> - Uphold service level agreements and quality guidelines when handling customer interactions.

{=html} <!-- --> - Perform administrative, transactional, and data/records management activities in support of HR functions.

{=html} <!-- --> - Guide team members and managers on utilizing internal resources and HR technology tools.

{=html} <!-- --> - Keep up-to-date with changes to HR policies and practices to ensure timely and accurate issue resolution.

Requirements:

• Associate\'s Degree or equivalent knowledge.

{=html} <!-- --> - 1+ years of experience in an HR position, or 3+ years in customer service

{=html} <!-- --> - Demonstrate strong communication skills both verbally and in writing, with the ability to interact professionally across all organizational levels.

{=html} <!-- --> - Employ active listening skills and ask probing questions to resolve issues and escalate as necessary.

{=html} <!-- --> - Manage high-pressure situations with sound decision-making, handling confidential or sensitive matters with discretion.

{=html} <!-- --> - Exhibit strong critical thinking and multi-tasking abilities in a high-volume environment.

{=html} <!-- --> - Consistently deliver high-quality customer service with a strong sense of urgency and commitment.

{=html} <!-- --> - Possess strong computer skills, including proficiency in Microsoft Office, human capital management systems, and case management tools.

{=html} <!-- --> - Demonstrate a solid understanding of HR functions within an organization

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands ffer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you!

Beacon Hill. Employing the Future (TM)