Description:

The Desktop Support Analyst will provide support for level 2 & 3 issues, escalated from the level 1 help desk. This will include executive support, project-based work, and escalated ticket resolution for their Oak Brook location.

Primary Job Duties:

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

• Assess the need for and implement performance upgrades to hardware

• Collaborate with network technicians/network administrators to ensure efficient operation of the Company’s desktop computing environment.

• Where required, administer and resolve issues with associated end-user technology, networking or software products.

• Receive and respond to incoming calls and/or e-mails regarding desktop problems.

• Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool.

• Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order.

• Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports.

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.

• Develop and maintain an inventory of all defined assets.

• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

• If necessary, liaise with third-party support and IT hardware vendors.

• Conduct research on desktop products in support of IT procurement and development efforts. Evaluate and recommend products for purchase.

• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

• Write technical specifications for purchase of PCs, desktop hardware and related products.

Skills & Qualifications:

1. 5+ years of experience as Desktop Support Specialist (with a focus on Executive Support)

2. Troubleshooting Windows OS, AD, O365, Win10, strong IOS Mobile support understanding

3. Ability to be a single point of contact for a corporate location

   About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.