As the Bilingual Social Care Advocate, you will play a critical role in our mission of enriching people's lives through technology which helps customers manage their health and wellbeing needs while providing social support, health education and community resources. The Advocates use empathy and compassion to support customer needs, helping them address Social Determinants of Health and make lifestyle changes to improve their well-being. This role is remote, which means you will work virtually from home or another non-Best Buy Health location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. You will have the opportunity to work on site if you are located near one of our Best Buy Health locations in Boston, Massachusetts; Reno, Nevada; San Antonio, Texas; Novi, Michigan; or Richfield, Minnesota. Schedule: 9:00am - 5:30pm EST What you'll do * Follow established call flows, perform various telephonic outreach efforts to customers regarding health and wellness education to include chronic disease management. * Obtain relevant history through assessment of customer's health and well-being needs to maximize medical, social, and mental health improvements. * Create Care Plans, identify strategies, provide education and assess interventions. * Assist customers in gaining access to care, educate them on their available resources and benefits, and encourage health and wellness lifestyle changes. * Obtain and maintain Certified Health Coaching credentials. * Provide emotional support and community resources to customers and caregivers. * Provide ongoing coordination of community and governmental agency access to services to mitigate customer barriers for optimal physical health and mental health well-being. * Utilize tools such as Find Help and 2-1-1 for community outreach, education, and referrals to address Social Determinants of Health (i.e.: arranging transportation, food assistance, safety needs, utilities, housing etc.). Basic qualifications * Bachelor's degree in social work required * Social work license at a Bachelor's or Master's level required * Ability to effectively communicate and write in both English and Spanish required Preferred qualifications * Experience working in hospitals, senior living industry, elderly services, or comparable experience preferred * Virtual or telephonic social work experience preferred * Experience researching and providing community resources preferred * Experience in providing care plans and case management preferred What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: * Competitive pay * Generous employee discount * Physical and mental well-being support About us Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians. Best Buy Health is an Equal Opportunity Employer that complies with Section 503 of the Rehabilitation Act and Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We are committed to equal employment opportunity for all applicants and employees. Learn more about our commitment HERE. Reasonable Accommodation Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions, and otherwise as required by applicable law. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment processes or with the onboarding p