Salary: From £25,000

Hours : Monday to Friday, 36.25 hours per week (between 8am and 5pm)

Working style : Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Location : NG2 Business Park, Nottingham (must live within commutable distance)

Vans is looking for an exceptional Account Coordinator fluent in German to join our Wholesale Customer Service team based in Nottingham, UK.

Join the Vans Family

At Vans, our culture sets us apart and influences everything we do. Our purpose to enable creative expression and inspire youth culture is fostered through our inclusivity. We welcome anyone and everyone into our global family and proudly celebrate an environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential. By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life. We live for what we do.

Let’s Talk about the Role

Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.

How You Will Make a Difference

As an Account Coordinator, you will provide an exceptional service to major online and high street retailers across Europe by:

• Understanding and managing Wholesale accounts across several markets in the EMEA region.

• Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service

• Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome

• Ensuring timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month

• Interpreting a variety of daily reports as needed by the business

• Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping

Skills for Success

With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:

• You will be native or fluent speaker in German plus English with strong communication skills

• You will be computer literate with strong Excel skills and the ability to produce reports

• You will be analytical with a flair for problem-solving

• You will have strong customer service skills

• You will have the ability to balance responsibilities in a dynamic and fast-paced environment

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:

• A supportive feedback-based culture where respect and integrity guide us in what we do

• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together

• Be part of an iconic lifestyle brand in a multi brand, multi countries organization

• 50% employee discount on all VF brands both in store and online

• Subsidised canteen and break out areas offering complimentary hot drinks

• Health Shield membership and access to numerous health and wellbeing initiatives

• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.

• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off

• 12% contributory smart pension scheme (8% on us, 4% from you)

• Cycle to work scheme

• Free secure onsite parking and discounts with local public transport

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you!

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VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.